340B Account Executive

General Description 

• Equiscript is dedicated to improving healthcare access and affordability for underserved populations. We are seeking a motivated and skilled 340B Account Executive to join our team and help manage our 340B drug pricing program effectively. 

• The Account Executive is responsible for managing and growing client relationships within the 340B program space while serving as the primary point of contact for covered entities and vendor partners. This role focuses on client retention, program optimization, operational support, compliance oversight, and identifying opportunities for account growth. The Account Executive works cross-functionally with implementation, operations, development, and leadership teams to ensure successful client outcomes and exceptional service delivery. 

Key Responsibilities 

• Managing client relationships: You will serve as the primary account contact for assigned 340B clients and vendor partners. You will be responsible for building and maintaining strong, long-term client relationships through regular communication, strategic guidance, and proactive support. This includes preparing and presenting quarterly business reviews. 

• Additional responsibilities include, but are not limited to the following: 

• Conduct recurring client meetings to review account performance, address operational concerns, and identify improvement opportunities. 

• Respond to client inquiries, escalations, and service issues in a timely and professional manner. 

• Ensure high client satisfaction and retention by delivering consistent account management and support. 

• 340B Program Compliance & Oversight: You will play a crucial role in ensuring compliance with HRSA guidelines, manufacturer restrictions, and applicable program requirements. You will be expected to assist clients with maintaining accurate program documentation, contract pharmacy records, and audit preparedness. You will also be expected to support internal and external audit activities by gathering documentation, reviewing claims activity, and validating program data. 

• Providing program guidance and support: You will act as a trusted advisor to your clients, offering guidance and support on program implementation, optimization, and best practices. This may involve educating clients on program rules, assisting with program enrollment, and helping them navigate any program changes. 

• Collaborating with internal teams: You will work closely with internal teams, such as sales, implementation, and customer support, to ensure seamless delivery of services to your clients. This may involve coordinating product demonstrations, resolving issues, and providing feedback for product improvement. 

• Conducting data analysis and reporting: You will be responsible for analyzing program data, program performance metrics, and reimbursement trends to identify opportunities and risks for clients. You will be responsible for preparing and presenting client reports, summarizing program performance, savings trends, compliance findings, and operational insights. 

• Managing contract negotiations: You may be involved in contract negotiations with clients, ensuring that terms and conditions are aligned with the client's needs and program requirements. This may include pricing discussions, service level agreements, and contract renewals. 

• Staying updated on industry trends and regulations: You will be expected to maintain a strong understanding of 340B regulations, manufacturer policies, and industry trends. You will need to stay current on IRA/MFP impacts, contract pharmacy developments, and compliance changes affecting covered entities and pharmacies. 

• Account Growth & Business Development: You will be responsible for identifying opportunities to expand client participation through additional contract pharmacy relationships and program services. You will present value-added solutions and support upselling initiatives aligned with client needs and organizational goals. Additionally, you will be expected to support leadership in maintaining strong client partnerships and expanding overall account value. 

• Providing Vendor Support: You will be responsible for reviewing and submitting vendor claims data. This may include accessing the vendors' SFTP to drop files for review, notifying the development team of approved claims to upload to CPE, and attending weekly calls with the vendors team. 

Professional Qualities 

• Demonstrated ability to build, strengthen, and maintain positive professional relationships with clients, vendors, pharmacies, and internal stakeholders. 

• Experience in healthcare account management, pharmacy operations, 340B administration, or healthcare services is strongly preferred. 

• Devotion to high-quality service levels and our cause. 

• Excellent analytical, critical thinking, and problem-solving abilities with strong attention to detail. 

• Exceptional verbal and written communication skills, including the ability to communicate complex information clearly and professionally. 

• Strong organizational, prioritization, and time management skills with the ability to manage multiple responsibilities simultaneously. 

• Professional and confident demeanor with the ability to establish trust quickly, proactively identify issues, and resolve concerns effectively. 

• Self-motivated, solution-oriented professional with a positive attitude and a strong sense of accountability. 

• Effectively deescalate high stress situations through clear and efficient problem-solving skills. 

• Ability to work independently. 

• A thorough understanding of Equiscript’s suite of services, including the client and patient journey. 

• Flexibility to adjust to changing priorities and processes. 

• Strong technical proficiency with Microsoft Office, Google Workspace, and web-based applications; advanced Microsoft Excel skills are strongly preferred. 

• Comfortable leveraging AI tools and technology to improve efficiency, communication, reporting, and overall job performance.  

• Willingness to travel up to 10%, including nights and possible weekends. 

• Flexibility to support varying work schedules based on client and operational needs. 

Preferred Experience 

• Minimum of 2 years of experience in healthcare, pharmacy operations, account management, program management, sales, or related healthcare services, preferably within the 340B industry. 

• Strong working knowledge of 340B program operations, compliance requirements, pharmacy workflows, and manufacturer restrictions. 

• Experience managing client relationships and collaborating cross-functionally with internal teams and external partners.  

• Experience supporting contract pharmacy operations, claims review processes, or healthcare vendor coordination preferred. 

• Ability to interpret data trends, identify operational opportunities, and support strategic client recommendations. 

• Strong communication and interpersonal skills, with the ability to work collaboratively across departments. 

• Proficient in data analysis, reporting, and CRM platforms such as HubSpot or similar systems. 

• Ability to manage multiple projects and priorities in a fast-paced environment. 

Physical Requirements 

• Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching.  May require lifting up to 25 pounds; requires a normal range of vision and hearing with or without accommodation.  

Additional Information 

• Clear background check required. 

• Valid driver's license, clean motor vehicle record and ability to be insured by company insurance guidelines. 

Employment Information 

• Position is Remote. 

• Benefits include health plans, dental, vision, and paid time off. 

• Flex time. 

• 401k with up to a 4% company match