3100 IT Support Engineer SP1

Reposted One Month Ago
Be an Early Applicant
Hiring Remotely in México
Remote
Senior level
Aerospace • Automotive • Information Technology
The Role
Provide IT support and administrative ticket triage for a US-based team. Install, configure, and maintain laboratory IT systems; ensure availability, performance, security, and data integrity. Manage cloud infrastructure, implement security controls and compliance (FDA, GDPR, HIPAA), automate tasks with scripting, and maintain backup and disaster recovery procedures.
Summary Generated by Built In

ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.

We are looking IT engineers to support our US based team on administrative work and ticket assignation.

IT engineers to support our US based team on administrative work and ticket assignation. Help in Corporate Services - Infrastructures & internal networks.

Activities:

  • Install, configure, and maintain laboratory IT systems
  • Ensure system availability, performance, and security to laboratory operations
  • Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures

Requirements
  • Computer Systems Engineering, Software Engineering, or Telematics Engineering
  • 5 to 8 years of experience
  • Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
  • Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR
  • Ability to manage cloud-based infrastructure (e.g., AWS, Azure) for data storage and processing
  • Experience with scripting (e.g., Python, PowerShell) for automating IT tasks and workflows
  • Knowledge of backup and disaster recovery systems to ensure data integrity
  • Experience with industry standards: FDA, GDPR, HIPAA
  • Certification: CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
  • Pharmaceutical industry experience
  • Advanced English

Benefits
  • Competitive salary
  • Above-law benefits
  • Career growth and development plan
  • Remote work scheme
  • Support for home office setup

Skills Required

  • Degree in Computer Systems, Software, or Telematics Engineering
  • 5 to 8 years of experience
  • Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
  • Expertise in IT security practices including firewalls, encryption, and compliance with HIPAA or GDPR
  • Ability to manage cloud-based infrastructure (AWS, Azure)
  • Experience with scripting for automation (Python, PowerShell)
  • Knowledge of backup and disaster recovery systems
  • Experience with industry standards: FDA, GDPR, HIPAA
  • Certifications such as CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
  • Pharmaceutical industry experience
  • Advanced English
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The Company
HQ: Boulogne-Billancourt
207 Employees
Year Founded: 2017

What We Do

We are a consulting firm specialized in the management of engineering projects globally for the automotive, aeronautical, IT, energy, among many sectors. Design, development and programming are the most requested services by the majority of our clients

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