We are seeking a smart, proactive and quick learning person to join our dynamic TIER2 support team. This role is critical in providing top-tier technical support and exceptional customer service to our valued clients. The ideal candidate will possess a deep understanding of our products and services, advanced troubleshooting skills, and a passion for solving complex issues. The specialist will act as an escalation point for other teams and will be responsible for ensuring the highest level of satisfaction for our customers.
- Experience: Minimum of 2 years in a technical support role.
- Technical Skills: API platforms - Insomnia/Postman, reading JSON/XML logs, understanding of HTTP protocol.
- Communication: Good verbal and written communication skills in English, with the ability to convey technical information to both technical and non-technical users.
- Problem-Solving: Strong analytical and problem-solving skills, with a proactive and detail-oriented approach.
- Customer Focus: Demonstrated commitment to providing exceptional customer service and improving customer satisfaction.
- Team Player: Ability to work effectively in a team environment, collaborate with cross-functional teams, and contribute to a positive team culture.
- Adaptability: Flexibility to adapt to changing priorities, handle multiple tasks simultaneously, and work under pressure.
Top Skills
What We Do
HyperGuest is a hotel distribution marketplace that simplifies direct bookings between accommodation providers and travel companies. Our innovative solution removes connectivity barriers, complicated contracting, and costly middlemen—replacing them with state-of-the-art instant connectivity, dynamic distribution, and direct bookings with real-time data.
HyperGuest gives hotels an unprecedented level of control over their distribution while providing travel providers with the highest level of efficiency and profitability
