267-13 Programmer Analyst

We're seeking an experienced Salesforce Developer to support a large public-sector contact center modernization initiative. In this role, you'll design, build, and deploy Salesforce solutions that directly support high-volume crisis/case management call workflows — mission-driven work where your development directly impacts how the organization serves the public.

What You'll Do

• Hands-on CRM development supporting critical call center workflows, including coding and delivering user stories
• Partner with colleagues, customers, and end users to define technical requirements for new projects and enhancements
• Own release cycles for implementing and deploying new and updated applications
• Hold overall technical responsibility for the project environment
• Establish and enforce development guidelines and standards for the team
• Collaborate with developers on other systems to integrate across the business
• Ensure all solutions adhere to enterprise security guidelines and standards
• Communicate strategic technical concepts clearly to both technical and executive stakeholders
• Build a training plan to support a smooth transition to Maintenance & Operations

Required Skills

• 6+ years of strong Salesforce development experience
• Demonstrated hands-on experience with Salesforce, including SFDX and the full Salesforce Development Lifecycle
• 4+ years developing on the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript
• 5+ years of experience with Service Cloud and/or Health Cloud
• 3+ years of hands-on experience with Salesforce Lightning, including LWC
• Hands-on experience integrating Salesforce with cloud-based and on-premises applications via standard and custom REST APIs
• Experience with core web technologies: HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML)
• Hands-on experience implementing OAuth and other authentication protocols for third-party integrations
• Demonstrated experience with Batch Apex and/or Schedule Apex development

Preferred Skills

• Salesforce Certified Platform Developer II
• Experience with Conga and Drawloop

Other Desired Qualifications

• 2+ years of experience with API integrations and Single Sign-On (SSO) implementations
• Experience with Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management
• Exposure to data migration and/or cloud integration projects
• Salesforce Certified Platform Developer I and Salesforce Certified Administrator
• Familiarity with governmental processes and compliance, including prior experience with FedRAMP-compliant tools and environments