Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
- Respond to all inquiries, incidents and projects in a timely manner meeting customer SLA.
- Daily administration includes maintenance of various components associated with a Citrix environment which includes, but is not limited to Published Applications, Profile Management, Provisioning Services, Load Balancing, Redirect/Forwarding, VM Management, DHCP and Group Policy.
- Must have a solid working knowledge of Active Directory, DNS, WINS, User Rights Assignments, thin clients, desktop operating systems, firewalls and networking.
- Daily activities include Incident and Service Request ticket management and Change Management
- Must be experienced in building, troubleshooting and maintaining Citrix XenApp, XenServer & NetScaler systems along with the Windows Operating systems that the XenApp infrastructure resides on.
- 8+ years experience in an enterprise level distributed environment (SAN, Virtual, Windows, Data Center)
- 5+ years Citrix experience in an enterprise environment
- Citrix Certified Administrator (CCA) in XenApp and/or XenServer with Netscaler knowledge
- Ability to communicate clearly and effectively with current clients, prospective clients, and with internal personnel.
- Solid understanding of TCP/IP, LDAP, DNS SMTP and other networking areas.
- Proficiency in enterprise storage technologies such as NAS and Storage Area Networking, and Backup & Recovery.
Qualifications:
- Citrix Certified Enterprise Administrator (CCEA)
- Microsoft Certifications (such as MCSE, MCSA, MCP, MCTS)
- Advanced knowledge of Netscaler
- Advanced technical knowledge and experience Windows server environments
- Advanced knowledge of security and compliance standards such as SOx and PCI DSS.
- Working knowledge of virtualization technologies such as VMware, Hyper-V
Skills Required
- Build, troubleshoot and maintain Citrix XenApp, XenServer and NetScaler systems
- 8+ years enterprise-level distributed environment experience (SAN, Virtual, Windows, Data Center)
- 5+ years Citrix experience in an enterprise environment
- Citrix Certified Administrator (CCA) in XenApp and/or XenServer with NetScaler knowledge
- Daily incident and service request ticket management and Change Management
- Working knowledge of Active Directory, DNS, WINS, User Rights, thin clients, desktop OS, firewalls and networking
- Solid understanding of TCP/IP, LDAP, DNS, SMTP and other networking protocols
- Proficiency in enterprise storage technologies (NAS, SAN) and Backup & Recovery
- Ability to communicate clearly and effectively with clients and internal personnel
- Citrix Certified Enterprise Administrator (CCEA)
- Microsoft Certifications (MCSE, MCSA, MCP, MCTS)
- Advanced knowledge of NetScaler and Windows Server environments
- Advanced knowledge of security and compliance standards such as SOx and PCI DSS
- Working knowledge of virtualization technologies such as VMware and Hyper-V
Procom Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procom Services and has not been reviewed or approved by Procom Services.
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Healthcare Strength — Medical, prescription, telehealth (Teladoc), and HSA options are available for eligible W‑2 contractors, and mental‑health resources are highlighted for employees. These offerings indicate a substantive core health package for many internal staff and some contractor engagements.
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Strong & Reliable Incentives — Recruiter and sales roles feature base‑plus‑commission structures that can yield strong earnings for top performers. This structure creates notable upside when targets are met.
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Leave & Time Off Breadth — Paid sick leave and holiday pay structures are referenced for eligible roles, alongside culture materials noting generous vacation and sick‑day policies. These elements point to a defined time‑off framework in certain programs and locations.
Procom Services Insights
What We Do
Procom is a leading North American provider of IT staffing and contract workforce services. They specialize in connecting businesses with high-quality technical talent through contract staffing, direct hire, and IT consulting. Additionally, Procom provides comprehensive workforce solutions, such as Employer of Record (EOR) and Agent of Record (AOR) services, designed to help organizations manage their contingent workforces and support long-term digital transformation and growth.
