Job Description
What is the opportunity?
The Client Complaints Appeal Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes being made to our operating model, we are seeking a candidate that can bring a problem-solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management.
What will you do?
- Support management with initiatives including support with introduction of new tools and technology, process mapping and improvement
- Support management with regulatory changes/initiatives
- Provide support with data/compliance verification
- Support and reinforce targeted behaviours that contribute to RBC goals
- Accept and successfully execute change (processes, tools) while keeping a focus on business priorities
What do you need to succeed?
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
- Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.
- Detail oriented and ability to work well without direct daily supervision
- Information seeking
- Comprehensive/Conceptual Thinking
- Initiative/Productivity/Action Orientation
Nice-to-have
- Organizational Awareness
- Interest in Organizational development
- Interest or experience in AI productivity tools
- Proficiency in process mapping
Please note:
In order to be eligible for these student positions, you must either:
- Be returning back to school after the work term end-date; or
- If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work and make a difference
- Opportunities to building close relationships
Job Skills
Additional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Skills Required
- Bilingualism in English and French
- Eligibility for a student or cooperative work term, including returning to school afterward or requiring the term for graduation
- Ability to work independently without direct daily supervision
- Detail-oriented approach
- Information-seeking ability
- Comprehensive and conceptual thinking
- Initiative, productivity, and action orientation
- Experience with client contact and conflict resolution, change management, project management, compliance, audit, or administration
- Organizational awareness
- Interest in organizational development
- Interest or experience in AI productivity tools
- Proficiency in process mapping
RBC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RBC and has not been reviewed or approved by RBC.
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Healthcare Strength — Healthcare coverage is positioned as robust, including medical, dental, vision, life insurance, and disability coverage, with day-one eligibility in some U.S. roles. Mental-health support and virtual care offerings are also emphasized as meaningful parts of the package.
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Retirement Support — Retirement and savings support is described as a structured part of total rewards, including 401(k) matching in the U.S. and enhanced defined-contribution pension contributions in Canada. Additional savings vehicles and employer contributions are presented as adding material value beyond base salary.
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Parental & Family Support — Family-oriented benefits are highlighted through paid parental/caregiver leave in certain U.S. roles and expanded support for fertility, surrogacy, and adoption in Canada. Backup care and related family supports are also presented as strengthening overall benefits attractiveness.
RBC Insights
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
