Central to DBS' commitment to making banking joyful is Group Operations, where innovation is at the forefront of everything we do. We thrive on challenges, viewing them as opportunities to excel, transform, and deliver exceptional experiences for our customers.
Customer Service Hub
Join us on an inspiring journey within our dynamic Customer Service Hub, the heart of our customer interactions and a key pillar within Group Operations.
At the Customer Service Hub, we are dedicated to pioneering new approaches to customer engagement, championing customer needs, and driving service excellence through advanced tools, digital innovation, and empathetic service. As we continuously evolve and lead transformation initiatives, we strive to ensure that every customer touchpoint is seamless, personalized, and impactful.
As a Group Operations, Customer Service Hub Management Associate, you will embark on a rewarding journey filled with opportunities to learn, grow, and make meaningful contributions to DBS' vision of being the Best Bank for a Better World. You will work alongside passionate professionals, gain broad exposure across customer service and operations functions, and play an important role in shaping the future of customer service.
If you are excited about creating meaningful customer connections, driving innovation, and delivering experiences that truly matter, we invite you to join us and be part of a team that is redefining customer service excellence across the region.
We want adaptable, results-driven individuals like you who:
• Have a degree from a reputable university with good academic results
• Have less than two years of working experience
• Experienced in leadership roles, with a proven track record of handling challenging projects
• Are creative, decisive and resilient, and have a digital mindset and passion about Technology and Innovation
• Demonstrate good interpersonal and communication skills
Location:
DBS Asia HubJob:
Programme HireSchedule:
RegularEmployee Status:
Full timeSkills Required
- Degree from a reputable university with good academic results
- Less than two years of working experience
- Experience in leadership roles
- Proven track record of handling challenging projects
- Creative, decisive, and resilient approach
- Digital mindset and passion for technology and innovation
- Good interpersonal and communication skills
What We Do
DBS Bank is a leading financial services group in Asia, headquartered in Singapore. It provides a full range of consumer, SME, and corporate banking services. The bank is recognized for its digital innovation, having been named 'World's Best Digital Bank' and 'World's Best Bank' by various publications. It also operates the DBS Foundation, which supports social enterprises and community initiatives, reflecting its commitment to creating impact beyond traditional banking.
