Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
FY26 Intern - Customer Success
Ready to kickstart your career and explore the world of tech?
Join Adobe as an Intern and dive into an experience that’s all about learning, growing, and making an impact. This isn’t just an internship—it’s your gateway into the world of cutting-edge technology, innovation, creativity and learning how a global company operates behind the scenes, you’ll gain real-world insights and hands-on experience that will set you up for success.
Plus, you’ll be part of an award-winning culture where creativity, collaboration, and growth are at the heart of everything we do.
Internship Details
Location: London or Reading
Duration: 13 months
Start date: July 2026
End date: 31st July 2027
Number of open roles: 3 Internship positions available
Eligibility: You’re currently an undergraduate pursuing your bachelor’s degree on your penultimate year of study, looking for a placement year/sandwich year - Graduating in 2028
Hybrid: 3 days per week in the office, 2 days per week work from home
About the Role
Our Customer Success organisation is dedicated to supporting our diverse clientele by ensuring they have the best experience possible with our products.
The team is structured into regional divisions that allow us to cater to local markets effectively, and we take pride in providing support in our customers' native languages. We have dedicated named Customer Success Managers (CSMs) who are the key point of contact for our clients, building strong relationships and ensuring their needs are consistently met.
Additionally, we have a vibrant group of dynamic CSMs who step in on an as-needed basis to provide specialised support and address any evolving customer requirements. This structure allows us to offer a tailored, responsive service that adapts to the unique needs of each client.
What you will do
Work with Customer Success Managers, account teams and partners to ensure that customers are using the solutions effectively and achieving their goals
Highlight specific solution resources and tools available to customers to help them get the most out of what we offer
Assist in identifying and assessing health and renewal risks for customers
Assist with issue and support escalations as needed
Assist with Customer Adoption/Value events
Adhoc internal admin / reporting tasks to support running the business
Work collaboratively on internal initiatives to raise the bar and improve best practice across our team
Help identify and elevate success stories from our Customer Success function
Assist with issue support escalations as needed
What you need to succeed
Positive Growth Mindset with confidence to share ideas and collaborate
Creative, curious, critical problem solver that is customer centric
Must have high ethics, integrity, and humility with a desire to operate as part of a team.
Diligent, organised, and able to handle multiple projects/tasks & ability to work independently
Advantageous if you speak another language (German, French, Italian, Spanish, Nordic languages)
What to expect from the recruitment process: Our selection process typically consists of the stages as follows.
Pre-Recorded Video Interview - A brief 10-minute video submission
Soft Skills Interview - A competency-based interview.
Presentation - Candidates will be asked to prepare and deliver a short presentation on a given topic. (virtual or in-person)
Assessment Day (Role-Dependent) - For certain roles, candidates may be invited to an in-person Assessment Day.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.
What We Do
When you join Adobe Life in Austin, you’ll immerse yourself into a world of cutting-edge technology, exceptional colleagues and meaningful work that touches millions of people everywhere.
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
Why Work With Us
Adobe Austin embodies the culture of the Austin neighborhood around it which is diverse, enterprising and innovative.
Gallery
