Solutions Architect and Technical Account Manager (SA/TAM)
Remote Location within LATAM
Who we are:
INVIDI Technologies Corporation is the world's leading developer of software transforming television all over the world. Our two-time Emmy® Award-winning technology is widely deployed by cable, satellite, and telco operators. We provide a device-agnostic solution delivering ads to the right household no matter what program or network you’re watching, how you're watching, or whether you’re in front of your TV, laptop, cell phone or any other device. INVIDI created the multi-billion-dollar addressable television business that today is growing rapidly globally.
INVIDI is right at the heart of the very exciting and fast-paced world of commercial television; companies benefiting from our software include DirecTV, Dish Network, and Verizon, networks such as CBS/Viacom and A&E, advertising agencies such as Ogilvy and Publicis, and advertisers such as Chevrolet and Allstate.
INVIDI’s world-class technology solutions are known for their flexibility and adaptability. These traits allow INVIDI partners to transform their video content delivery network, revamping legacy systems without significant capital or hardware investments. Our clients count on us to provide superior capabilities, excellent service, and ease of use.
The goal of developing a unified video ad tech platform is a big one and the right Solutions Architects --like you--flourish in INVIDI’s creative, inspiring, and supportive culture. It is a demanding, high-energy, and fast-paced environment.
About the role:
Your primary role is as a Solutions Architect(SA) and Technical Account Manager (TAM) for LATAM customers. A client-facing and technical and business professional working to meet deadlines with responsive and prompt turnaround times.
In this role, you will closely work with the Business Account Manager and will support both pre-sales and post-sales activities within the Business Development organization. You will work on technical-related solutions and design from initial customer conversations all the way to customer deployment and customer in-life. The Solutions Architect also evaluates and communicates both the business and technical needs of customers.
You will serve as a liaison between customers, partners and the internal teams such as Production Support, Product and Development Teams, working to ensure the criticality of needs and problems are fully understood and satisfactorily resolved in a time sensitive manner. By handling solutioning and technical problems with extreme professional acumen, you deliver a positive problem-solving experience to the customers.
The position will report directly to the Vice President, Partner Solutions in Business Development.
Key responsibilities:
- Support pre-sales activities with technical presentation, remote and in-person meetings, solutioning.
- Pro-actively work with customers or partners to define their success criteria, help them
configure and launch our solutions, oversee improvements, and continue meeting with the customer periodically through regular success checkpoints. - Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges.
- Support deployment of POC, Lab and Production for new customers
- Ability to evaluate new technologies and provide recommendations to stakeholders
- Develop an understanding of each customer, both business and technically, to enable efficient and customer specific solutions
- Work closely with external partners as well as internal teams such as Project Management, Production Support, Product, and Development
- Partner with internal stakeholders and external customers across multiple countries and time zones
- Track requests and improve the quality of solutions provided to the customers
- Relay customer requirements to internal teams
- Evaluate the criticality of a given need or problem; isolate and escalate any deemed problem within the company
- Proactively provide customers with quick, knowledgeable, and personal replies over e-mail and phone
- Meeting with customers may require occasional travel.
You must have:
- 4 -6 years of experience as Solutions Architect and/or Ad-tech Technical Account Manager
- Experience with Android TV and Live TV applications
- Experience with digital video advertising and Ad Decision Systems
- Experience with streaming video formats including manifest manipulation and streaming protocols: MPEG2, MPEG4, MPEG-DASH, Apple HLS.
- Ability to understand deep technical issues, including getting hands-on, as well as understanding customer business needs
- Creativity to imagine innovative solutions tailored to each customer
- Must have both oral and written communications skills in Spanish and English.
- Hands-on troubleshooting skills.
- Knowledge of video technologies and transport over Satellite, IP and QAM; DVB, CDN, MPEG compression, Video QA, and Encryption is desired
Physical Requirements:
- INVIDI is a conscious, clean, well-organized, and supportive office environment.
- Prolonged periods of sitting at a desk and working on a computer are normal.
Salary Range Disclaimer:
Salary is commensurate with experience, skills, and education. Competitive compensation and benefits comply with the local country labor compliances.
Equal Opportunities and Accommodations Statement
INVIDI is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. INVIDI is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Human Resources by email at [email protected] at least one week in advance of your interview.
Note:
- Final candidates must successfully pass INVIDI’s background screening requirements.
- Candidate must be based in Latin America.
Ready to join our team? Apply today!
Skills Required
- 4-6 years of experience as Solutions Architect and/or Ad-tech Technical Account Manager
- Experience with Android TV and Live TV applications
- Experience with digital video advertising and Ad Decision Systems
- Experience with streaming video formats and manifest manipulation and streaming protocols (MPEG-2, MPEG-4, MPEG-DASH, Apple HLS)
- Hands-on troubleshooting skills and ability to understand deep technical issues
- Oral and written communication skills in Spanish and English
- Creativity to design innovative customer-specific solutions
- Candidate must be based in Latin America
- Final candidates must successfully pass INVIDI's background screening requirements
- Knowledge of video technologies and transport over Satellite, IP and QAM; DVB, CDN, MPEG compression, Video QA, and Encryption
What We Do
INVIDI was founded in 2000 to resolve the growing disparity between pay television’s greater share of television viewership and its disproportionately smaller share of advertising revenue. While television’s large share of ad dollars is testimony to its overall effectiveness, many marketers view television advertising as increasingly inefficient, because it reaches wide or beyond the advertiser’s target audiences, and results in significant “waste.” INVIDI provides cable, satellite and IPTV operators the opportunity to position their services as the most comprehensive source available for targeted television advertising and promotion. INVIDI’s powerful suite of advanced tools enables operators to selectively target television viewers with the same pinpoint accuracy as direct mail and database marketing — without compromising viewer privacy and, thereby, enhancing existing revenue streams. INVIDI’s proprietary technology enables television service providers to simultaneously deliver multiple and distinct commercial streams to different households or individual set-top boxes during a single commercial break while also controlling reach, frequency and separation of the commercial assets. This increases advertising inventory and revenue opportunities for operators, while providing advertisers and media buyers with the first truly measurable and accountable way to place television advertising in front of the desired viewer demographic.
