The Role
The 1st/2nd Line Desktop Support Engineer resolves technical issues, provides support for hardware and software, and maintains systems for users.
Summary Generated by Built In
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a 1st/2nd Line Desktop Support Engineer to join one of our clients' teams for onsite conditions. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Job Overview:
We are urgently seeking an enthusiastic IT professional to join our technical services team for an international client. This role is for a 1st Line Support Engineer who will be responsible for resolving technical issues and providing support across various hardware and software platforms.
Key Responsibilities:
- Resolve laptop/desktop and networking issues, liaising with users when necessary.
- Provide support and maintenance for application software.
- Assist in the technical implementation of PC hardware applications for user environments.
- Ensure that software/hardware implementations adhere to change control guidelines, procedures, and methodologies.
- Handle incident and service request resolution, including hardware component changes.
- Support incidents and service support requests from other groups, including distributed servers and printers.
- Perform equipment maintenance and hardware repairs.
- Manage installation, moves, additions, changes, and disposal (IMACD) services.
Key Duties:
- Installation: Deliver ready-to-use computers, install hardware, perform software license migration, conduct performance tests, and obtain user approval.
- Move: Disconnect and pack equipment for transport, reconnect and start up equipment at destination locations.
- Change: Perform equipment changes and conduct performance tests to ensure functionality.
- Maintenance and Repair: Perform software updates, hardware changes (mouse, screen, keyboard, dock station, etc.), and compatibility reviews.
Job requirements
- Helpdesk/Desktop Support experience.
- Proficiency in MS Windows.
- Ability to meet targets and SLAs.
- Strong knowledge of laptop and desktop hardware/software.
- Networking knowledge.
- Experience with hardware/software recovery, updating, and installation.
- Ability to perform Windows installations.
- Strong communication skills.
- Excellent organizational skills and attention to detail.
- Dutch native language skills are required.
Top Skills
Ms Windows
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The Company
