- Location: Remote from LATAM (100% Remote)
- Contract Type: Full-time vendor (Contracted directly by Inallmedia.com)
- Time Zone Alignment: Central Time (CT) ±2 hours
Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.
For this specific role, you will be contracted directly by Inallmedia.com to support a leading, high-growth sustainable energy and clean technology enterprise based in the USA.
Project OverviewYou will join a dynamic engineering squad dedicated to maintaining and optimizing the cloud infrastructure that powers critical clean energy and solar storage solutions across North America. As a Senior DevOps Engineer, you will focus heavily on production reliability, monitoring high-availability cloud systems, and driving incident response.
This role bridges the gap between infrastructure operations and engineering, ensuring the scalability and resilience of next-generation green tech platforms.
Key Responsibilities- System Monitoring: Monitor critical production systems—including Azure Kubernetes Service (AKS), microservices, and CI/CD pipelines—using advanced dashboards and proactive alerting.
- Incident Response: Act as the primary technical responder for live production incidents and Slack escalations, ensuring rapid triage, root-cause identification, and swift resolution.
- Operational Excellence: Maintain, refine, and improve internal runbooks and standard operating procedures (SOPs) to ensure operational predictability.
- Deployment Support: Oversee and support deployment activities across both production and non-production environments while strictly adhering to SLAs and corporate response times.
- Reliability Engineering: Collaborate deeply with core DevOps and software engineering teams to root out recurring systemic issues and elevate overall platform reliability.
- Automation: Help design and implement smart automation scripts for recurring operational tasks to reduce manual toil.
- Cloud & Support Experience: 6+ years of proven experience in DevOps, Cloud Infrastructure, or high-stakes Production Support roles.
- Azure Mastery: A solid, comprehensive understanding of Microsoft Azure fundamentals (specifically Compute, Networking, and Azure Monitoring ecosystems).
- Kubernetes Expertise: Hands-on operational experience with Kubernetes, specifically Azure Kubernetes Service (AKS) operations, log analysis, and cluster scaling.
- Observability Tooling: Strong familiarity with modern monitoring and observability tools (such as Azure Monitor, Grafana, Prometheus, or similar).
- Incident Management: Well-versed in structured incident management, escalation workflows, and working under strict SLA guidelines.
- Scripting Fluency: Intermediate-to-advanced scripting capabilities using Bash, PowerShell, or Python for task automation.
- Remote & Agile Mindset: Extensive experience working autonomously in Agile teams within 100% remote environments.
- Communication: Exceptional verbal and written English skills for seamless daily technical collaboration.
- Hands-on exposure to building and optimizing CI/CD pipelines (GitHub Actions, Jenkins, etc.).
- Practical exposure to Infrastructure as Code (IaC) concepts and tools (Terraform, Bicep).
- Prior experience operating in 24/7 mission-critical or high-availability (HA) infrastructure environments.
- Familiarity with ITIL frameworks or highly structured enterprise incident management ecosystems.
The role requires close collaboration with teams aligned to Central Time (CT). Full integration with the US-based team during core operational hours is expected, allowing for real-time collaboration and agile synchronization.
LanguageAll interviews, technical documentation, and daily communication will be conducted exclusively in English.
Skills Required
- 6+ years of experience in DevOps or Cloud Infrastructure roles
- Strong understanding of Microsoft Azure
- Hands-on experience with Azure Kubernetes Service
- Ability to use monitoring and observability tools
- Intermediate-to-advanced scripting knowledge
- Excellent verbal and written communication in English
What We Do
In All Media is a cutting-edge technology and innovation consulting organization, facilitating digital transformation in multiple industries. We have partnered with top-tier organizations such as NBCUniversal, Sony DADC, Aclara Technologies, and Dun & Bradstreet, among other leading companies worldwide. In All Media harnesses the collaborative synergy of all our international talent pool using Agile methodologies, to deliver excellence efficiently and with the utmost quality. At In All Media, we believe in diversity and autonomy. Our new model brings together a global managed community, with experts guiding and managing talented engineers; working to bring together the best talent in the world, regardless of where they are. We are not only evolving in terms of technology, but also in terms of In All Media as a re-imagined technology consultancy in step with the Fourth Industrial Revolution. Our community of 200+ experts and engineers are very motivated by different challenges in their field, and apply continuous learning to stay ahead of the curve in their expertise on new developments and innovative technologies. Our delivery model is based on Agile, On-site, and Near Shore capabilities to maximize team integration and provide the best value to our clients. We partner holistically with our clients in the co-creation of services and products, and follow streamlined Agile processes throughout. This makes In All Media a truly global company driven by a community of dedicated, talented individuals self-organizing into multi-disciplinary teams, producing the best possible output for our world-class clients. We're hiring! Email us your CV: [email protected] Contact Us: [email protected]
