The purpose of this position
The main purpose of this position is to work with the CTL-SS (DPS) support team and resolve software-related issues logged with DPS and to report directly to the Department manager.
Roles and Responsibilities:- To provide 3rd and 4th level software support on all Ctrack-related software packages locally and internationally.
- To manage and log support calls received from customers or any of our Ctrack distributors in South Africa or internationally.
- To work in close relationship with the software developers in solving problems.
- To coordinate and manage any support project required for either a customer or Ctrack distributors.
- To be able to report and document any Bugs and/or Bug fixes experienced on software/hardware products.
- To identify any product problems and possible new features for future developments.
- To follow up on support calls to strategic Ctrack Distributors and/or Branches.
- To provide software training on all products if required to do so.
- To assist in the implementation of Support Tools/Processes and the management thereof.
- To manage and maintain the knowledge base and Wiki
- To complete any other task or duty which management may reasonably expect of you.
- • Strong analytical skills and data-driven decision-making abilities
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.
• Ctrack Software Products and/or IT Related Support
• Understanding of Cosmos DB, PostgreSQL
• Understanding of blob storage Azure
• Jason has file writing and basic understanding
- • Grade 12/Matric with NQF 6
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft SQL Certification
• BEng Computer Engineering
• Azure Devops Experience
• Software backend support or development for at least 2 years
• Certification: Microsoft Certified: Azure Data Fundamentals ( Exam DP-900 )
• Certification : Microsoft Certified: Azure Fundamentals ( Exam AZ-900 )
• Windows Server Maintenance
Closing Date: 11 June 2025 at 16:00
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What We Do
A lot has changed in the 38 years that we’ve been keeping the things that matter most to people, Always Visible. So in this exciting era of AI and data Insights, we’re not waiting to see what’s next for our customers, we’re working on it all the time. At Ctrack, our focus is firmly on the future; predicting it before it happens, to be exact.
We know that running a business is no walk in the park, especially when it comes to managing your assets. But here’s the thing: we get it. We understand the challenges you face every day, and we’re here to simplify your complicated life. Our track record speaks for itself, with a prestigious customer base that includes both large corporations and small businesses who have reaped the benefits of our solutions. We’ve partnered with industry giants like Discovery, Standard Bank, Hollard Insurance, Scania trucks, and mining companies, earning their trust with our SMART industry solutions and tools that are tailor-made for their specific needs. Today, our flexible solution is trusted by global fleets and big corporations across Africa
