Lead the centralized quality assurance function for the Corporate & Investment Bank Client Onboarding and Service organization and shape how we deliver consistent, high-quality outcomes across the organization. This role offers the opportunity to strengthen controls, reduce residual risk, and accelerate continuous improvement using a strategic, data-informed program. You will partner with senior stakeholders to influence priorities and accelerate change. You will build and develop a high-performing global team with clear expectations, coaching, and meaningful career growth. If you thrive in complex environments and enjoy turning insights into action, this role is for you.
Job summary:
As a Vice President, Head of Global Quality Management within Client Onboarding and Service, you lead the centralized quality assurance function for the Client Onboarding and Service organization. You set the quality assurance strategy, operating model, and governance routines that enable consistent execution and credible outcomes. You oversee comprehensive quality assurance reviews against internal standards, procedures, and applicable regulatory requirements, ensuring accuracy, completeness, and strong evidence. You use governed data and root-cause analysis to identify themes, emerging risks, and systemic issues, then drive prioritized corrective actions and scalable process improvements. You partner with cross-functional stakeholders to strengthen controls and improve the client experience.
In this role, you will oversee quality assurance reviews against firm quality and control standards and ensure evidence is complete, reliable, and decision-useful. You will translate review outcomes into insights that leaders can act on, including defect themes, emerging risks, and process breakdowns. You will guide the team to design practical solutions that improve performance while maintaining strong controls. You will communicate progress clearly and track corrective actions through closure. You will help strengthen shared ways of working across regions to enable consistent execution.
Job responsibilities
- Set global quality strategy and governance, including the operating model, standards, routines, and partner engagement approach
- Lead a global quality review program, ensuring accuracy, integrity, and completeness of review outcomes and supporting evidence
- Build and develop a high-performing team through clear expectations, coaching, feedback, and strong operating practices
- Analyze results to identify trends, emerging risks, control gaps, and systemic issues, and lead disciplined root-cause analysis
- Prioritize and drive corrective actions, ensuring timely execution, monitoring, and sustainable closure of critical defects
- Design and implement scalable process improvements that strengthen controls and support business growth
- Communicate themes, risks, and performance to senior stakeholders through concise, actionable reporting
Required qualifications, capabilities, and skills
- Ten or more years of relevant experience in quality, controls, operational risk, or process excellence
- Demonstrated people leadership experience, including setting objectives, developing talent, and sustaining strong team engagement
- Proven expertise in quality assurance reviews, risk and control standards, and root-cause analysis with measurable outcomes
- Strong data literacy, including the ability to use governed data to generate insights and improve outcomes
- Demonstrated strategic thinking and the ability to design and implement solutions that improve processes and strengthen controls
- Strong stakeholder management skills, including influencing across functions and communicating clearly to senior audiences
- Ability to lead with clarity, empathy, and composure through complexity and change
Preferred qualifications, capabilities, and skills
- Deep knowledge of quality management practices, corrective action management, and defect elimination
- Experience supporting client onboarding, client service, or payments-related processes and products
- Client Onboarding and Client Service product and process knowledge
- Demonstrated ability to deliver results in a fast-paced, high-volume environment
- Strong organizational skills, including prioritization across competing demands
Additional Information
- Visa sponsorship is not available for this position.
- Work schedules will be full-time in office, on a 40-hour per week schedule.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Ten or more years of relevant experience in quality, controls, operational risk, or process excellence
- Demonstrated people leadership experience, including setting objectives, developing talent, and sustaining strong team engagement
- Proven expertise in quality assurance reviews, risk and control standards, and root-cause analysis with measurable outcomes
- Strong data literacy, including the ability to use governed data to generate insights and improve outcomes
- Demonstrated strategic thinking and the ability to design and implement solutions that improve processes and strengthen controls
- Strong stakeholder management skills, including influencing across functions and communicating clearly to senior audiences
- Ability to lead with clarity, empathy, and composure through complexity and change
- Deep knowledge of quality management practices, corrective action management, and defect elimination
- Experience supporting client onboarding, client service, or payments-related processes and products
- Client Onboarding and Client Service product and process knowledge
- Demonstrated ability to deliver results in a fast-paced, high-volume environment
- Strong organizational skills, including prioritization across competing demands
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
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