This position is responsible for risk management which includes recoveries of stolen and hijacked vehicles and liaising with local law enforcement and ground recovery teams. This position will form part of the 24/7 Recovery Operations subdivision. The role will operate on a rotational 24/7 shift basis
Main job functions:
- Handling alarms received according to the alarm procedure.
- Track and position requests from SAPS and ground recovery teams.
- Initiate recoveries on confirmed stolen vehicles and hijacked vehicles.
- Liaise with SAPS and the ground recovery team on the location of the vehicle.
- Retrieve all information related to the stolen and hijacked vehicles.
- Liaise with the clients on the progress and development of the recovery.
- Monitor dormant units and escalate active cases.
- Monitor applications and dashboards.
- Compile daily, weekly, and monthly reports.
- Capture and update information on all relevant platforms.
- Complete investigations on risk-defined KPI's
Qualifications and experience:
- Minimum Matric or equivalent.
- Must have a driver's license.
- Prior experience in customer service, preferably in a call center or contact center environment.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Fluent in two languages, one of which must be English.
- Must be computer literate.
- Flexibility to work in shifts, including weekends and holidays, as per business requirements.
Skills required:
- Good written and verbal communication skills.
- Excellent problem-solving and analysis.
- Good decision-making.
- Exceptional customer service and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to handle difficult customer situations with empathy and professionalism.
- Ability to multi-task, prioritize, and manage time effectively.
Closing Date: 06 May 2025 at 16:00 Extended
Similar Jobs
What We Do
A lot has changed in the 38 years that we’ve been keeping the things that matter most to people, Always Visible. So in this exciting era of AI and data Insights, we’re not waiting to see what’s next for our customers, we’re working on it all the time. At Ctrack, our focus is firmly on the future; predicting it before it happens, to be exact. We know that running a business is no walk in the park, especially when it comes to managing your assets. But here’s the thing: we get it. We understand the challenges you face every day, and we’re here to simplify your complicated life. Our track record speaks for itself, with a prestigious customer base that includes both large corporations and small businesses who have reaped the benefits of our solutions. We’ve partnered with industry giants like Discovery, Standard Bank, Hollard Insurance, Scania trucks, and mining companies, earning their trust with our SMART industry solutions and tools that are tailor-made for their specific needs. Today, our flexible solution is trusted by global fleets and big corporations across Africa
.png){kind=logo}
