Elevate your career as a Credit Support Manager with us, where your leadership will drive transformative projects and shape the future of our industry. Join a dynamic team that values innovation and collaboration, offering unparalleled opportunities for professional growth and mobility. Leverage your expertise to make a tangible impact, while enjoying a supportive environment that champions your success. Be part of a company that invests in your development and celebrates your achievements.
As a Credit Support Manager within JPMorganChase, you will play a pivotal role in leading and managing strategic programs and initiatives from conception to execution. Your work will have a significant impact on various departments, ensuring alignment of operations with our business strategy and vision. You will apply your broad knowledge of management principles and practices, leveraging your skills in data analytics, digital proficiency, and cross-functional collaboration to drive success. Your role will involve decision-making, requiring you to analyze procedures and policies, support technology enhancements, and make decisions that directly affect departmental outcomes. You will also be responsible for working with cross-functional teams, managing projects, delegating tasks effectively, and fostering a culture of inclusivity and team growth. Your ability to think strategically, provide excellent customer service, and manage conflicts will be key to your success in this role.
Job responsibilities:
- Drive operational automation and efficiency effort through use of AI, LLM.
- Support core operational business units through issue management, enhancement opportunities and system functionality analysis to identify and champion continuous improvement.
- Manage application production issue resolution and engagement activities between the operational areas and the vendor.
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Develop and maintain reporting library for operations teams for training, reference and record retention.
Creation of bespoke/adhoc reporting for varying levels of management.
- Lead the planning and execution of complex, cross-functional projects, utilizing your skills in data analytics and digital proficiency to deliver results aligned with business strategy.
- Utilize your skills in conflict management and team building to foster a collaborative environment, resolving issues and risks that may arise during project execution.
- Apply your strategic thinking skills to identify potential scenarios, evaluate their impact and risk, and make informed decisions that directly affect business outcomes.
- Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining a strong control environment.
- Develop and maintain a deep understanding of commercial wholesale lending products to enhance the quality of credit support services.
- Ensure adherence to quality control standards and service level agreements with internal business partners, demonstrating proficiency in time management and organization.
- Ability to travel as required to support initiatives and business need.
Required qualifications, capabilities, and skills :
- Experience using AI, LLM and BOTS to accelerate automation and drive scale and efficiency.
- Develop and maintain training materials on new and enhanced system functionality.
- Experience working with software vendor management and internal information technology teams.
- Proficiency in conflict management with experience resolving complex issues with stakeholders.
- Experienced in maintaining adherence to quality control standards and service level agreements within a financial services environment.
- Proven expertise in managing or leading complex projects or programs from inception to execution.
- Strong analytical and problem‑solving skills; ability to multi‑task in a high‑paced, detail‑oriented environment.
- Proven experience in utilizing data analytics to plan, analyze, and make inferences from data to offer continuous insight.
- Proficiency in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders.
- Experience working with diverse teams, with a focus on delegation, team building, and fostering an inclusive environment
Preferred qualifications, capabilities, and skills:
- Create and present project scorecard and tracking metrics.
- Data analysis and reporting capabilities (i.e. business objects).
- Experience defining business requirement documentation for new system functionality enhancements.
- Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
- Implement automation to streamline project workflows and increase operational efficiency.
- Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
- Project management experience and system analysis.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
Skills Required
- Experience using AI, LLM and BOTS to accelerate automation and drive scale and efficiency.
- Develop and maintain training materials on new and enhanced system functionality.
- Experience working with software vendor management and internal information technology teams.
- Proficiency in conflict management with experience resolving complex issues with stakeholders.
- Experience maintaining adherence to quality control standards and service level agreements within a financial services environment.
- Proven expertise in managing or leading complex projects or programs from inception to execution.
- Strong analytical and problem‑solving skills; ability to multi‑task in a high‑paced, detail‑oriented environment.
- Proven experience in utilizing data analytics to plan, analyze, and make inferences from data to offer continuous insight.
- Proficiency in using software applications, digital platforms, and other technological tools to solve problems and collaborate.
- Experience working with diverse teams, with a focus on delegation, team building, and fostering an inclusive environment.
- Create and present project scorecard and tracking metrics.
- Data analysis and reporting capabilities (e.g., Business Objects).
- Experience defining business requirement documentation for new system functionality enhancements.
- Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
- Implement automation to streamline project workflows and increase operational efficiency.
- Foster a culture of innovation by encouraging creative problem-solving and adoption of new technologies.
- Project management experience and system analysis.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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