About Us:
Ctrack is a market leader in vehicle tracking and fleet management solutions, helping businesses optimize their fleets, enhance security, and improve operational efficiency. Our cutting-edge technology and data-driven insights enable smarter business decisions.
Main purpose of the role:
The Systems Administrator is responsible for the availability, security, stability, and operational integrity of the organisation’s IT environment. This includes on-premises infrastructure, cloud services, identity platforms, endpoint management, and core operational tooling.
The role requires a strong troubleshooting mindset, operational discipline, and the ability to balance user needs with security, stability, and long-term maintainability.
This is a hands-on role with accountability for both day-to-day operations and continuous improvement.
Key Responsibilities:
1. System Monitoring
- Server health checks: Monitoring server performance metrics (CPU, memory, disk space, etc.) and resolving issues that could affect end users
- Network monitoring: keeping an eye on network connectivity, bandwidth usage, and devices like switches and firewalls.
- Log review: scanning system logs for errors or warnings that could impact system performance or user experience.
- Backup verification: ensuring backups are completed and that backup data is usable in the event of disaster recovery.
2. User Account Management and Support
Account creation and modification: Creating new user accounts and modifying permissions based on the role. This also includes configuring email and network access.
Password management: Resetting passwords, helping users recover their accounts, or locking accounts in case of suspicious activities.
User permissions: Adjusting access levels for shared drives, applications, and other systems according to the principle of least privilege.
User onboarding/offboarding: Ensuring that new employees have all necessary system access and that user data is securely removed or archived for departing employees.
3. End-User Support and Troubleshooting
Helpdesk support: Acting as the first/second line of support for users encountering technical issues (both hardware and software)..
Remote support: Using remote desktop tools to troubleshoot and fix problems for users who are working remotely or at different locations.
Ticket management: Logging user issues in a ticketing system, prioritising them based on severity, and following up to ensure timely resolution.
Hardware troubleshooting: Diagnosing issues with computers, printers, network devices, etc., and either fixing them or coordinating with third-party vendors for repairs.
4. System and Software Updates
Patch management: Applying patches for operating systems and applications to fix bugs or security vulnerabilities that could affect users
- Software updates: Ensuring all user-facing applications (e.g., office productivity suites, communication tools) are up to date and properly functioning.
Competencies & Behavioural Attributes:
Ensuring all user-facing applications (e.g., office productivity suites, communication tools) are up to date and properly functioning.
- Communicates technical information clearly to both technical and non-technical stakeholders.
- Takes ownership of assigned responsibilities and follows issues through to resolution.
- Responds effectively to changing priorities, technologies, and operational requirements.
- Maintains accuracy and precision when performing system changes and operational tasks.
- Analyses technical problems logically and applies structured troubleshooting approaches.
- Prioritises tasks effectively to meet operational demands and deadlines
Experience & Qualifications:
- Bachelor of Information Technology or Equivalent Diploma.
- 3–7 years Systems Administrator or Infrastructure experience
- Relevant certifications are advantageous but not mandatory.
- Administers and supports server operating systems, ensuring stability, security, and performance.
- Understands and administers directory services and identity platforms for authentication and access control.
- Applies knowledge of networking concepts to support system connectivity, troubleshooting, and performance.
- Implements, monitors, and validates backup and recovery processes to support business continuity.
- Supports and manages user devices and endpoints in line with organisational standards.
- Uses monitoring and logging tools to identify performance issues, faults, and operational risks.
Closing Date: 19 February 2026 at 16:00
Top Skills
What We Do
A lot has changed in the 38 years that we’ve been keeping the things that matter most to people, Always Visible. So in this exciting era of AI and data Insights, we’re not waiting to see what’s next for our customers, we’re working on it all the time. At Ctrack, our focus is firmly on the future; predicting it before it happens, to be exact.
We know that running a business is no walk in the park, especially when it comes to managing your assets. But here’s the thing: we get it. We understand the challenges you face every day, and we’re here to simplify your complicated life. Our track record speaks for itself, with a prestigious customer base that includes both large corporations and small businesses who have reaped the benefits of our solutions. We’ve partnered with industry giants like Discovery, Standard Bank, Hollard Insurance, Scania trucks, and mining companies, earning their trust with our SMART industry solutions and tools that are tailor-made for their specific needs. Today, our flexible solution is trusted by global fleets and big corporations across Africa
