1769 - Telesales Consultant

We are hiring a Telesales Consultant

This position is responsible to grow the SMB business book by finding and signing new customers in the small to medium sized fleet industry, as well as to convert new leads provided into the SMB Telesales space to customers. Further to this, the Agent is responsible to manage a group of existing customers in terms of any Ctrack-related needs.

Main job functions:

1. Promoting and selling the various company products telephonically to self-generated new customers as well as to sell and upsell these products to allocated leads and or existing customers in ensuring that the Agents allocated sales target is constantly achieved.

1. Actively pursue leads provided by Management and consistently follow up on these leads.
2. Understanding and explaining the various products in detail to new and current clients.
3. Ensuring that clients are contacted and consulted in the event of the possible renewal of the client’s contract.
4. Ensuring minimum monthly targets are received.
5. To receive and resolve inbound and outbound telephonic calls and queries from clients as per the Departmental Policy and Procedure for example, renewal of contracts, installations and billing queries.
6. Providing the client with the necessary documentation to resolve the client’s request.
7. Liaising with other internal and external parties ensuring that the client’s request or query has been resolved.
8. Ensuring that the CRM system is constantly updated with regard to possible leads as well as updated client details.
9. Completing all office administration efficiently.

Qualifications and Experience:

• Minimum Matric or equivalent.
• Minimum of 3 years direct Cold Calling experience
• Telephonic selling experience required.
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
• Fluent in two languages of which one must be English.
• Must be computer literate.
• Good customer relationship management (CRM) systems knowledge and basic computer proficiency.

Competencies and Skills required:

• Good written and verbal communication skills.
• Excellent problem-solving and analysis.
• Good Sales Techniques and Negotiation Skills.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle difficult customer situations with empathy and professionalism.
• Ability to multi-task, prioritize, and manage time effectively.
• Self-motivated, Persistent, and Resilient

Closing Date: 12 February 2025 at 16:00