Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Junior/Middle DevOps Engineer - Monitoring Support to join our team and provide exceptional customer support.
Role Overview:
This role focuses on production monitoring and first-line operational support during assigned shifts. The engineer will stay available throughout the shift, monitor alerts/Jira, follow predefined instructions, escalate incidents when needed, and perform actions such as checks or service/server restarts.
The working hours are 00:00–09:00 CET, including weekend shifts when required.
About the project:
This project offers a unified platform that consolidates vulnerability, threat, and asset data, enabling organizations to prioritize and remediate critical exposures effectively. By integrating information from over 150 security tools, it provides a centralized hub for risk-based vulnerability management, automating workflows and enhancing security outcomes. The platform is designed to scale and streamline vulnerability and exposure management programs, ensuring efficient mitigation of potential threats.
Responsibilities:
- Monitor production systems during assigned shifts
- React to alerts, incidents, and system issues
- Support AWS-based cloud runtime infrastructure
- Investigate issues using monitoring and logging tools
- Perform occasional DevOps and infrastructure support tasks
- Support CI/CD pipelines and deployment processes
- Maintain and troubleshoot Linux-based environments
- Support web server, process control, and application runtime configurations
- Work with dashboards, metrics, logs, and alerting systems
- Support infrastructure and application security practices
- Document incidents, actions taken, and system changes when needed
Requirements
- Junior to Middle-level experience in DevOps, SRE, Linux administration, cloud operations, or infrastructure/production support
- Basic experience with AWS EC2
- Basic understanding of monitoring tools such as Grafana, Prometheus, and Loki
- Linux administration skills
- Basic scripting experience with Bash, Python, or similar tools
- Understanding of CI/CD pipelines
- Experience with Git-based tools, preferably Bitbucket
- Ability to follow predefined instructions and escalate issues properly
- Responsible approach to monitoring and incident handling
- Availability to work during European business hours
- English level: upper-intermediate
Skills Required
- Junior to middle-level experience in DevOps, SRE, Linux administration, cloud operations, infrastructure support, or production support
- Basic experience with AWS EC2
- Basic understanding of Grafana, Prometheus, and Loki
- Linux administration skills
- Basic scripting experience with Bash, Python, or similar tools
- Understanding of CI/CD pipelines
- Experience with Git-based tools, preferably Bitbucket
- Ability to follow predefined instructions and escalate issues properly
- Responsible approach to monitoring and incident handling
- Availability to work during European business hours
- Upper-intermediate English proficiency
What We Do
Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies. Based on proprietary pioneering business models of Offshore Dedicated Team® and Remote In-Sourcing®, an advanced Technical Debt Reduction Platform (TETRA™) and measurable SLAs for software engineering, Intetics helps innovative organizations capitalize on global talent with our in-depth engineering expertise based on our Predictive Software Engineering framework. Intetics core strength lays in design of software products in conditions of incomplete specifications. We have extensive industry expertise in Education, Healthcare, Logistics, Life Sciences, Finance, Insurance, Communications, and custom ERP, CRM, Intelligent Automation and Geospatial solutions. Our advanced software engineering background and outstanding quality management platform, along with an unparalleled methodology for talent acquisition, team building and talent retention, guarantee that our clients receive exceptional results for their projects. At Intetics, our outcomes do not just meet clients expectations, they have been exceeding them for a quarter of a century. Intetics operates from multiple offices in the USA, Europe and Latin America, hiring the best talent available worldwide. Intetics is ISO 9001 (quality) and ISO 27001 (security) certified and a Microsoft Gold, Amazon, and UiPath Silver partner. The company’s innovation and growth achievements are reflected in winning prestigious titles and awards, including Inc5000, Software 500, CRN 100, American Business, Deloitte Fast 50, European IT Excellence, Best European BPO, Stevie People’s Choice, Clutch and ACQ5 Awards, IAOP Global Outsourcing 100 and Fortune Innovative 300 lists.
