The Sportsbook Writer is responsible for processing sports wagers, handling cash transactions, and providing guests with accurate betting information in a friendly, professional manner. This role is critical in delivering excellent customer service and ensuring the integrity of all transactions. A strong understanding of sports, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment are key to success in this position.
Accurately process sports wagers and payouts.
- Write and verify sportsbook tickets for accuracy and compliance.
- Operate the sportsbook kiosk terminal and assist guests with placing wagers.
Provide exceptional customer service to all guests.
- Answer questions about betting options, game rules, and promotions.
- Resolve guest issues or escalate concerns to the Sportsbook Supervisor as needed.
Maintain accountability for assigned cash drawer.
- Balance drawer at the end of each shift and follow proper cash handling procedures.
- Handle cash, credit, and voucher transactions with accuracy and integrity.
Assist with kiosk maintenance and area cleanliness.
- Reload ticket stock, troubleshoot minor technical issues, and keep the area clean and organized.
- Notify appropriate personnel of supply needs or equipment malfunctions.
Promote teamwork and support sportsbook operations.
- Communicate clearly with fellow Writers and Supervisors to ensure smooth operations.
- Stay current on sportsbook offerings, house rules, and casino-wide promotions.
Observe and report unusual or suspicious wagering activity.
- Remain vigilant for irregular betting patterns or compliance concerns and notify supervisors immediately.
- Follow all regulatory guidelines and company standards related to sportsbook conduct and wagering.
- Must be at least 21 years of age and able to obtain and maintain a Ute Mountain Ute Gaming Commission Support License
- Must be able and willing to work a flexible schedule, including weekends and holidays
- Must present a professional appearance and demonstrate reliability in attendance and performance
- Must pass a drug test.
- High school diploma or GED preferred
- This is an entry level position.
- 1 year of cashiering or cash handling experience in a customer service setting is preferred but not required.
- Experience working with POS systems, ticket printers, or betting terminals is preferred
- Familiarity with sportsbook operations or betting types is a plus
- Basic computer and math skills, including the ability to make quick and accurate change
- Strong knowledge of major sports and sports betting terminology
- Excellent communication and interpersonal skills, both written and verbal
- Ability to stay calm and friendly in high-pressure or fast-paced situations
- Must demonstrate accuracy, integrity, and a willingness to learn and follow all compliance requirements
Skills Required
- Must be at least 21 years of age
- High school diploma or GED preferred
- 1 year of cashiering or cash handling experience preferred
- Experience working with POS systems preferred
- Strong knowledge of major sports and sports betting terminology
What We Do
Ute Mountain Casino Hotel is the state's first tribal gaming facility, owned by the Ute Mountain Ute Tribe, offering a casino, hotel, restaurant, and RV park.
