JOB SUMMARY
This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked.
Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods.
Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.
The Food and Beverage Manager is responsible for overseeing all aspects of the hotel’s food and beverage operations, room service, minibar & banquets as needed. The Food & Beverage Manager plays a key role in supervising staff, coordinating event logistics, and maintaining high standards across all F&B outlets.
ESSENTIAL DUTIES & FUNCTIONS
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- Operational Responsibilities
- Overseeing daily operations of all food and beverage outlets, including restaurant, bar, and mini bar services.
- Manage inventory of food, beverage supplies, ensuring proper stock levels and equipment functionality.
- Collaborate with other departments to ensure seamless service and event execution.
- Report to the General Manager on all daily reports and information shared from weekly and daily meetings.
- Managerial Responsibilities
- Supervise F&B and Mini Bar staff, providing leadership, guidance, and support to ensure high performance.
- Conduct pre-shift and pre-event meetings to review service standards, assignments, and event details.
- Monitor staff performance and provide coaching and feedback for continuous improvement.
- Coordinating trainings and rehearsals throughout the week.
- Guest Services
- Ensure guest satisfaction by responding promptly to requests and concerns.
- Handle guest complaints professionally and efficiently, resolving issues to maintain a positive experience.
- Assist with special accommodation and requests, ensuring personalized service.
- Team Support and Training
- Train new staff on food and beverage service standards, safety procedures, and hotel policies.
- Provide ongoing training and development opportunities to enhance team performance.
- Ensure compliance with health regulations, hotel policies, and industry standards
- Communication and Reporting
- Maintain regular communication with the Executive Chef and other department heads to keep aligned on operations and events.
- Prepare and submit reports on F&B performance, event feedback, and improvement suggestions.
- Communicate any operational issues or concerns promptly to General Manager or Human Resources.
- Safety & Compliance
- Ensure a safe environment for guests and staff by following hotel safety policies.
- Comply with all industry regulations and standards.
- Report any safety hazards or incidents immediately.
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in POS Systems, event management software and Microsoft Office Suite
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Certification in hospitality management or related field required
- Certification for TABC & Texas Food Handlers required
Physical Requirements
- Sitting: Occasional
- Standing/Walking: Frequent, including during service and event oversight
- Lifting/Carrying: up to 50 lbs, including banquet equipment and supplies
- Other Physical Requirements: Frequent handling, grasping and crouching
Working Environment
- Interior: restaurant, bar, banquet halls, kitchens, and other event spaces withing the hotel
- Exterior: occasional outdoor events, exposure to various weather conditions
BASICS
- Display courteous behavior with guests and team members
- Report on any unsafe conditions immediately
- Ensure hotel equipment is in proper working condition & stored correctly
- Attend required meetings
- Follow company policies and procedures
- Perform any additional duties assigned by the supervisor
- Maintain cleanliness and organization in all work areas
CANDIDATE PROFILE
Education and Experience
High school diploma or equivalent required
- Minimum of 2 years of experience in Restaurant Management required
- Previous supervisory or managerial experience in Food & Beverage is required
Skills Required
- High school diploma or equivalent
- Minimum of 2 years of restaurant management experience
- Previous supervisory or managerial experience in food and beverage
- Certification in hospitality management or a related field
- TABC certification
- Texas Food Handler certification
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Proficiency in POS systems, event management software, and Microsoft Office Suite
- Teamwork and attention to detail
- Excellent organizational and interpersonal skills
- Ability to lift and carry up to 50 pounds
Southern Star Central Gas Pipeline Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southern Star Central Gas Pipeline and has not been reviewed or approved by Southern Star Central Gas Pipeline.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, disability, life/AD&D, EAP, and wellness elements. Affordability and wellness incentives are highlighted as positives.
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Retirement Support — A 401(k) with company match and profit sharing are emphasized as meaningful components of total rewards. These offerings signal solid long-term financial support.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/maternity leave are part of the package and often characterized as generous. Time-off elements are presented as supportive of balance.
Southern Star Central Gas Pipeline Insights
What We Do
Southern Star is a leading transporter of natural gas to America’s heartland, with about 5,800 miles of natural gas transmission pipeline in the Midwest and Mid-Continent regions of the U.S. Our pipeline system, facilities and employees are located in Missouri, Kansas, Oklahoma, Wyoming, Colorado, Nebraska and Texas, with our headquarters in Owensboro, KY. We have provided 120 years of continuous, quality service since our formation in 1904. Highly sought after due to our consistently strong performance, desirable location in America’s heartland, and quality of service, we have been owned by various entities and undergone several name changes over the last century, but our reputation for safe, reliable quality service has remained constant. We are a locally managed private company owned by Caisse de dépôt et placement du Québec (CDPQ) and Ullico, Inc. We’re also committed to our communities. Southern Star employees serve as mentors to students, help reconstruct towns after natural disasters, volunteer with local charitable organizations and coach children’s teams. We’re neighbors and friends, and we support volunteerism and provide time for employees to make a difference where they work and live.
