Voxel Benefits Overview

Own escalated Tier 2 customer support issues involving platform, network, hardware, connectivity, cameras, and software. Troubleshoot Linux and IoT systems, reproduce and document bugs, collaborate with Customer Success, Engineering, and Product, maintain support documentation, identify systemic reliability improvements, and participate in on-call rotations.

The role involves managing ML infrastructure, building scalable data pipelines, operating training frameworks, leading projects, and ensuring best DevOps practices for machine learning.

The Staff Software Engineer will lead ML infrastructure, architect systems for model training and deployment, and mentor engineers on best practices.