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The Real-Time Analyst in Workforce Management monitors agent adherence to schedules and service level performance across all contact channels. Responsibilities include managing staffing levels, processing ticket requests, and collaborating with IT to minimize downtime. The role also involves analyzing performance trends and communicating strategies to improve operations.
The Site Merchandising Manager will optimize and enhance the site experience by managing relationships with key stakeholders, developing merchandising strategies, driving experimentation, conducting research, and collaborating with design and analytics teams to improve performance metrics.
The Sr. eCommerce Merchandising Specialist will work with the Promotional Products Apparel and Gifts team to enhance customer experience through effective merchandising strategies. Responsibilities include defining creative briefs, coordinating with cross-functional teams, leading meetings, and providing insights based on project performance metrics.