Tropic

HQ
New York
Total Offices: 4
170 Total Employees
Year Founded: 2019

Tropic Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers supplemental life insurance

Offers disability insurance

Offers company equity

Offers performance bonuses

Offers employee stock purchase plan

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers dependent care

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Provides fertility benefits

Offers generous parental leave

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers generous PTO

Provides paid sick days

Offers unpaid extended leave

Provides paid holidays

Provides bereavement leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Company Culture

Office is pet friendly

Offers legal assistance

Provides free snacks and drinks

Offers a remote work program

Offers diversity-based Employee Resource Groups

Recently posted jobs

17 Days AgoSaved
In-Office or Remote
New York, NY, USA
Enterprise Web • Fintech • Information Technology • Software
Provides frontline customer support by triaging inbound tickets, resolving issues within SLAs, documenting interactions, escalating appropriately, and collaborating cross-functionally. The role also contributes to support process improvements, knowledge-base content, and customer self-service resources. Candidates should be strong communicators, organized problem-solvers with 1–2 years of support experience and familiarity with ticketing systems, preferably Zendesk. Procurement software knowledge and the ability to investigate logs or code are advantageous.