Trapp Technology
Trapp Technology Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers dental insurance
Offers vision insurance
Offers health insurance
Provides family medical leave
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Provides paid holidays
Recently posted jobs
Cloud • Information Technology • Security
Provide remote Level II technical support for clients via tickets, chat, and phone. Troubleshoot server and workstation issues, assist and guide Level I technicians, update knowledgebase articles, follow escalation procedures, meet service goals, and maintain professional communication and documentation.
Cloud • Information Technology • Security
Provide remote technical support via tickets, chat, and phone for managed IT clients. Troubleshoot workstations and servers, resolve escalations, document solutions, assist Level I technicians, update knowledgebase, meet service goals, and complete onboarding milestones for potential Level II advancement.
Cloud • Information Technology • Security
Act as primary technical advisor for assigned accounts, drive product adoption, monitor SIEM/EDR telemetry, resolve complex issues, present technical reviews, enable clients and partners, identify expansion opportunities, and maintain client satisfaction and renewals.
