Trapp Technology Benefits Overview

Act as primary technical advisor for assigned accounts, drive product adoption, monitor SIEM/EDR telemetry, resolve complex issues, present technical reviews, enable clients and partners, identify expansion opportunities, and maintain client satisfaction and renewals.

Serve as primary customer contact for assigned accounts, build strong relationships, develop account plans, run regular cadences, track incidents and service requests, escalate and coordinate resolutions, identify upsell opportunities, report on performance metrics, gather feedback, and maintain service delivery knowledge base to ensure client success.

Provide remote Level II technical support for clients via tickets, chat, and phone. Troubleshoot server and workstation issues, assist and guide Level I technicians, update knowledgebase articles, follow escalation procedures, meet service goals, and maintain professional communication and documentation.