TouchBistro
TouchBistro Benefits Overview
Compensation + Benefits
Offers company equity
Offers generous parental leave
Offers health insurance
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid holidays
Provides bereavement leave
Offers paid volunteer time
Provides paid sick days
Company Culture
Offers a remote work program
Provides free snacks and drinks
Recently posted jobs
Software
Manage at-risk customer accounts to improve retention by providing outbound and inbound support (phone, email, chat), handling escalations with stakeholders, cross-selling value-added services, and proactively identifying customer experience improvements to increase active customer engagement and reduce churn.
Software
Responsible for designing scalable systems across Customer Success operations, leveraging data and AI to enhance decision-making and operational effectiveness. Leads cross-functional initiatives to improve workflows, technology integration, and proactive service delivery.
Software
The Senior Manager, Product Support will oversee customer support and WFM operations, ensuring SLAs are met, enhancing customer experience, and driving team performance through coaching and QA programs.
