Torch Dental
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The Customer Support Specialist at Torch Dental will provide exceptional support to customers via live chat, email, SMS, and phone, assisting them effectively with the platform. They will be responsible for maintaining high-quality customer interactions, meeting KPIs, and collaborating with internal teams to enhance service delivery.
As the Manager of Account Management, you'll lead a team to enhance customer retention, renewals, and growth through coaching and best practices. You'll engage with customers directly, prioritize client satisfaction, and coordinate strategies with cross-functional teams to improve service delivery and product adoption.
As a Sales Development Representative, you will be the first point of contact for prospective customers, managing outreach to qualify leads and scheduling demos for the Account Executive team. You will conduct multiple outbound calls daily and receive ongoing coaching to develop your sales skills.
