Texada Software Benefits Overview

Leads Customer Success and Professional Services coordination for a B2B SaaS customer base. Owns product adoption, renewals, gross revenue retention, renewal forecasting, pricing uplifts, and strategic customer negotiations. Manages and develops the Customer Success team, coaches the Professional Services Manager, improves implementation-to-go-live handoffs, establishes operating metrics and playbooks, and reports performance to the COO and executive team.

Provide SaaS customer support through tickets, phone, email, and virtual meetings. Troubleshoot application issues, coach customers, research past cases, coordinate incident response, advocate for customer priorities, create training and knowledge-base content, monitor ticket trends and resolution times, test applications, and collaborate on internal projects.

Leads revenue operations for sales and customer success, owning forecast and pipeline cadence, CRM and CPQ systems, deal desk, compensation administration, revenue modeling, reporting, data integrity, and GTM planning. The role manages revenue systems staff, presents insights to executives, drives sales accountability, improves workflows, and ensures reliable forecasting and pipeline visibility across the organization.