Tecsys Benefits Overview

Provide first- and second-level technical support for Tecsys software, resolving product incidents within SLAs. Analyze issues and trends, manage tickets in ServiceNow, communicate proactively with healthcare customers, escalate when needed, and support all product modules. The role requires WMS and technical support experience, strong communication, shift flexibility, and occasional off-hours meetings. Familiarity with supply chain, ERP finance, UNIX/Linux, Windows, SQL, and AWS Aurora PostgreSQL is advantageous.

Build and maintain full-stack features for a distributed warehouse management platform across legacy and modern systems. Develop front-end, back-end, database, web, and mobile functionality; troubleshoot complex issues; optimize SQL workflows; modernize components; and participate in code reviews and technical design. Collaborate with product, architecture, QA, and support teams while using AI-assisted development tools responsibly.

Own strategy and delivery for data and customer-facing AI platforms. Define roadmaps, manage ingestion/streaming/integration/analytics capabilities, ensure data quality/governance/observability, partner with engineering, deliver AI-driven experiences, manage backlogs in Agile, measure adoption, and support go-to-market planning.