Schema App Benefits Overview

Own multi-quarter product strategy and roadmap for a major B2B SaaS product line. Lead platform, API, pricing, packaging, customer discovery, enterprise engagement, and go-to-market decisions. Partner with Engineering, Marketing, Sales, and Customer Success to deliver measurable adoption, retention, and revenue outcomes. Coach product managers, mentor a PM-in-training, improve product practices, and apply AI and agent fluency to the future of search, structured content, and agentic experiences.

Own the company’s internal IT function, including identity and access, Microsoft 365 and Entra, Intune/MDM, endpoint compliance, hardware lifecycle, onboarding, and on-site office IT. Maintain IT-owned SOC 2 and Vanta controls, access reviews, and device compliance. Deliver technical projects involving automation, AI/MCP, and DevOps while documenting runbooks and improving system reliability, security, and efficiency.

Own complex customer technical escalations involving APIs, CMS platforms, CDN and edge environments, SSR, and agentic workflows. Diagnose issues with customer developers, lead integrations, contribute fixes and reusable adapters through engineering workflows, and create documentation and enablement materials. The role balances customer-facing technical delivery with productization, automation, GenAI-assisted investigation, and scalable integration patterns.