Safe-Guard Products International Benefits Overview

Leads the Client Success Partner and Program Manager teams serving major OEM and captive-finance accounts. Owns account planning, client health assessments, QBRs, escalations, renewals, repricing, commercial health, SLAs, and portfolio reporting. Builds the client success function, including playbooks, operating processes, staffing plans, career paths, and performance standards. Partners cross-functionally to improve retention, growth, delivery, and client outcomes while managing executive relationships, budgets, organizational change, and up to 25% travel.

Serves as the primary liaison for dealership partners, managing client programs, products, distribution, relationship growth, change management, launches, and incentive payments. Coordinates with internal teams to resolve claims, cancellations, and accounting issues while supporting client requests and product expansion. Requires strong communication, organization, problem-solving, attention to detail, Microsoft Office proficiency, and schedule flexibility.

Produces scheduled reports, data refreshes, business review materials, incentive reconciliations, and health-score updates. Maintains data hygiene, version control, and reporting accuracy while identifying anomalies and supporting root-cause analysis. Develops analytical expertise and performs initial analyses under manager guidance. The role requires strong Excel skills, attention to detail, reliable deadline management, and exposure to SQL or BI tools.