RapidScale Offices

Manages a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, renewals, and growth. Develops customer success plans, monitors account health, conducts business reviews, coordinates cross-functional teams, escalates issues, and supports expansion opportunities. Maintains customer documentation and success metrics while contributing to process improvements and exceptional customer experiences.

Own and grow strategic enterprise client relationships for RapidScale’s managed and professional services portfolio. Lead executive engagement, account strategy, revenue expansion, retention, forecasting, and complex multi-year sales cycles. Align cloud and managed services solutions to client business outcomes, coordinate cross-functional teams, mitigate account risks, and serve as the executive escalation point for client issues.

Owns and grows a portfolio of enterprise and upper mid-market clients by driving revenue, retention, expansion, and customer success. Builds senior stakeholder relationships, develops account strategies, identifies cloud and modernization opportunities, manages sales cycles through close, and coordinates solution engineering and delivery teams. Monitors account health, maintains pipeline and forecast accuracy, and ensures successful customer outcomes across managed and professional services.