ProviderTrust Benefits Overview

Lead a five-person product engineering team while owning technical direction, delivery, architecture, and people development. Remain hands-on by designing, writing, and reviewing production code across full-stack, cloud-native systems on AWS. Partner with product on roadmap decisions, manage capacity, delegate ownership, improve engineering processes, resolve escalations through root-cause analysis, and develop engineers through feedback, coaching, and increased scope. The role follows a hybrid schedule with two office days per week.

Leads the end-to-end client experience across onboarding, adoption, support, retention, renewal, and expansion. Oversees Client Care and Client Services, guides clients through a major platform migration, improves client health and service quality, and builds AI-enabled operating models. Partners cross-functionally to influence product priorities, strengthen revenue retention, establish client advisory programs, and develop organizational talent while serving as an executive-facing leader for major healthcare clients.

Build and deploy AI-powered workflows, agents, copilots, and automations across revenue, marketing, and customer success. Integrate CRM, BI, communication, and data systems; enable natural-language analytics; establish guardrails, monitoring, documentation, and feedback loops; and measure adoption, productivity, revenue impact, and ROI. The role requires hands-on LLM, API, coding, automation, and GTM systems experience, plus cross-functional project leadership and end-to-end ownership.