Phrase (phrase.com) Benefits Overview

Owns Phrase’s global Customer Success strategy, organization, operating model, budget, KPIs, and retention and growth outcomes. Leads regional and team-level Customer Success leaders, develops executive relationships with strategic accounts, drives expansion with Sales, Product, and Marketing, represents customer needs to executives and the Board, and builds a data-driven global CS culture in a B2B SaaS environment.

Own the content strategy and editorial calendar across the marketing funnel. Write, commission, edit, and manage content across formats; coordinate designers, writers, agencies, and cross-functional marketing specialists; apply AI thoughtfully; present plans to stakeholders; track performance; and manage the content budget.

Manages Phrase’s global marketing communications across social media, webinars, academic partnerships, review platforms, awards, website content, podcasts, and newsletters. Builds professional communities, coordinates communications programs, monitors performance, and optimizes content using analytics and AI tools. The role collaborates with product and regional marketing teams while maintaining strong editorial quality across international B2B audiences.