People Finders Benefits Overview

Leads compliance support by resolving escalated matters, researching regulatory questions, documenting decisions, monitoring risks, supporting reporting, and escalating high-risk issues. Develops compliance procedures, SOPs, training materials, and internal guidance while coaching Compliance Representatives. Maintains knowledge of CCPA, CPRA, FCRA, and related consumer protection requirements, identifies policy and practice gaps, and supports audits, investigations, and regulatory projects.

Process and reconcile daily payment transactions, investigate payment failures, manage recurring billing, refunds, credits, chargebacks, and disputes. Monitor fraud and compliance risks, prepare operational and financial reports, configure billing platforms, and support loss-prevention initiatives. The role also serves as a billing escalation point for Customer Care, collaborates with Finance and Engineering, and handles administrative and project requests.

Own the ecommerce and data product roadmap to grow acquisition, conversion, monetization, and retention. Use experimentation, analytics, customer research, and AI-driven features to optimize the search-to-purchase journey. Define KPIs, prioritize initiatives, run experiments, partner cross-functionally, and present results and strategy to executive leadership.