Pelago Benefits Overview

Own renewal messaging cadence, retention metrics, and revenue-driving lifecycle programs. Build proactive reporting and measurement standards for renewal health, support activation and engagement initiatives, and design segmented communication programs. Partner with Product and Client Marketing to connect billing cycles, member experiences, and lifecycle messaging. Develop broader expertise in segmentation, cadence design, and activation strategy.

Provide remote counseling for members recovering from substance use disorders through chat, video, and phone sessions. Conduct onboarding assessments, monitor recovery progress, apply CBT, motivational interviewing, relapse prevention, and related therapeutic strategies, and coordinate MAT. Collaborate with multidisciplinary healthcare teams, participate in case discussions, maintain active Massachusetts credentials, and use AI-enabled clinical tools for documentation and care support.

Pelago invites candidates to join its talent community. Submit your information to be considered for current or future roles; Pelago reviews submissions regularly and will contact aligned candidates. The company provides virtual substance use management services.