PathAI Benefits Overview

Manage customer relationships for digital pathology and AI products, provide technical support, monitor adoption metrics, create dashboards and training materials, capture product feedback, support renewals and product introductions, and coordinate with customer IT and internal development teams. The role requires client-facing communication, analytical reporting, issue resolution, and up to 20% travel.

Implement digital diagnostics solutions for pathology labs, academic medical centers, hospital systems, and clinical trial customers. Serve as the primary technical contact during implementation, coordinate with customer IT and internal development teams, manage schedules and risks, resolve issues, and provide application expertise through on-call support. The role requires SaaS implementation experience, strong customer communication, analytical rigor, and familiarity with HL7 and laboratory information systems.

Build and maintain full-stack software for a SaaS platform supporting clinical trial workflows. Responsibilities include developing Python-based applications, creating features, refactoring systems, contributing to architecture, collaborating with product, design, machine learning, infrastructure, clinical, QA, and regulatory teams, and upholding engineering quality, reliability, data integrity, compliance, testing, and inspection readiness. The role also involves mentoring teammates and working across frontend, backend, cloud, and infrastructure technologies.