Benefits at Parallel

The Customer Care Representative acts as a brand ambassador for Parallel by providing positive experiences for customers via phone, email, and chat. Responsibilities include addressing questions, resolving complaints, maintaining a patient database, and educating customers about services and registration processes.

The Lead Guide is responsible for training new employees, managing daily operations, providing expert cannabis recommendations, and ensuring compliance with regulations in a retail setting. They focus on exceptional customer service and are involved in patient intake processes, order management, and conflict resolution.

The Lead Guide is responsible for training staff, managing operations during openings and closings, providing exceptional customer service, and ensuring compliance with regulations. This role involves educating customers about cannabis, managing patient records, and resolving conflicts to foster loyalty.