Jobs at PagerDuty

The Strategic Customer Success Manager develops executive-level relationships, guides customers in adopting PagerDuty solutions, identifies risks, and drives business value through comprehensive planning and collaboration. Responsibilities include facilitating discussions, communicating updates, and leading cross-functional teams to enhance customer experiences.

Lead design strategy for AI and Automation at PagerDuty, ensuring intuitive experiences for AI capabilities while collaborating across teams and mentoring designers.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.

The Senior Principal Customer Success Manager builds relationships with key customer stakeholders, drives product adoption and value, and forecasts risks. Responsibilities include guiding change management and representing customer feedback.

The Account Executive will manage and grow a portfolio of enterprise accounts, driving upselling and strategic account planning. The role involves engaging with C-level executives and collaborating with multiple internal teams to ensure customer satisfaction and retention.

Generate and qualify new business opportunities via inbound and outbound prospecting for Account Executives. Research accounts, outreach to senior stakeholders, document qualification details (MEDDICC), prioritize accounts, and support pipeline building using SaaS sales tools and value/solution selling techniques.

Support global sales teams by triaging deal requests in Salesforce, preparing manual order forms, resolving deal blockers, improving sales processes, training Deal Desk colleagues, tracking system issues, and driving data quality and enablement projects to streamline lead-to-cash.

Manage a portfolio of existing SaaS customers to drive adoption, retention, and expansion. Develop account plans, negotiate renewals, monitor customer health using analytics, and collaborate with cross-functional teams to deliver value and grow revenue.

As a Customer Success Manager at PagerDuty, you will manage customer relationships, drive retention, and ensure successful adoption of PagerDuty's services while collaborating with internal teams to enhance customer satisfaction.

Build and operate backend applications and microservices, secure APIs, webhooks, and integrations with third-party SaaS. Collaborate across teams, ensure scalability and availability, participate in on-call rotations, and apply AI tools to engineering workflows.

Lead integrated IT and financial control audits (SOX 404, ITGCs, ITACs, SOC1), validate revenue automation and key reports, assess AI/ML and automation risks to controls, scope SaaS integrations (NetSuite, Salesforce, CPQ, AWS), produce audit-ready process and architecture documentation, and perform operational audits and QA of co-source workpapers.

The salesperson will expand existing accounts, acquire new business, and establish strong relationships with clients, focusing on value selling and strategic growth.

Manage and improve PagerDuty's enterprise applications (Salesforce, CPQ, Zuora, Marketo, DocuSign), drive process automation using generative AI, maintain Lead-to-Order processes, optimize support bot, document enhancements, train super-users, manage security and cross-functional stakeholder collaboration.

Manage and expand a defined portfolio of enterprise accounts through upsell, cross-sell, and multi-product sales. Build executive relationships, develop strategic account plans, drive Operations Cloud adoption, execute complex sales cycles with technical validation, and maintain disciplined forecasting in Salesforce.

The Senior Finance Processes and Systems Optimization Manager leads strategic initiatives to enhance finance technology and operations, driving digital transformation and influencing senior leaders while ensuring compliance and efficiency in finance processes.

The HR Infrastructure & Operations Manager at PagerDuty will optimize recruiting technology and manage the augmented workforce program. Responsibilities include enhancing HR systems with AI, stakeholder collaboration, process optimization, and overseeing compliance and analytics to drive efficiency and effectiveness.

As an Account Executive, grow existing accounts and acquire new business. Focus on value selling, strategic account development, and customer relationships to ensure sales effectiveness and execution of plans.

The Enterprise Account Executive at PagerDuty is responsible for selling SaaS products to enterprise accounts, managing pipelines, and ensuring exceptional customer sales experiences while driving sales growth.

Partner with commercial leadership to drive sales operations across NA and EMEA: manage territory and account assignments, optimize rep coverage, support forecasting, build scalable processes, maintain Salesforce dashboards, ensure data integrity across sales tools, run account and churn analyses, and document standard operating procedures to enable revenue growth and operational efficiency.

Build and operate authentication and authorization platform services across the full stack (Rails and React). Design, code, test, and ship backend microservices, APIs, and front-end interfaces; ensure scalability, availability, and security; participate in on-call rotations; collaborate with product, design, and other engineering teams to scale systems for global customers and AI/agentic products.