Jobs at PagerDuty

Run technical discovery, design integrations, and provide pre-sales technical guidance to support sales cycles. Answer RFP/RFI/security questions, demonstrate PagerDuty value to stakeholders, manage multiple accounts, and collaborate with sales, product, and cross-functional teams to ensure successful implementations.

Own and grow a portfolio of enterprise accounts through upsell, cross-sell, and expansion. Build executive relationships, execute strategic account plans, drive Operations Cloud adoption, manage complex multi-product deals, maintain accurate Salesforce forecasts using MEDDICC, and collaborate with Customer Success and Product teams to ensure retention and ROI.

The Senior Principal Customer Success Manager builds relationships with customers, guides their digital journey, executes adoption strategies, and collaborates with sales to mitigate risks while representing customer needs internally.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

Own and grow Federal Systems Integrator (FSI) accounts by driving upsell, cross-sell, and expansion. Build senior relationships, execute strategic account plans, and drive adoption of PagerDuty Operations Cloud and AIOps. Manage complex, long-cycle federal sales, coordinate technical validation and POCs, maintain forecasts in Salesforce using MEDDICC, and collaborate with Customer Success, Product, and Renewals to ensure retention and ROI.

As an Account Manager, you'll manage customer relationships, ensure product adoption, drive renewals, and identify expansion opportunities within a portfolio of SaaS customers.

The Account Executive will manage and grow a portfolio of enterprise accounts, driving upselling and strategic account planning. The role involves engaging with C-level executives and collaborating with multiple internal teams to ensure customer satisfaction and retention.

Drive upsell, cross-sell, and expansion within enterprise accounts by building executive relationships, executing strategic account plans, and closing complex multi-product SaaS deals. Partner with Solution Consultants and Customer Success to drive Operations Cloud adoption, maintain Salesforce forecasts using MEDDICC, and ensure long-term retention and customer ROI.

Manage a portfolio of existing SaaS customers to drive adoption, retention, and expansion. Develop account plans, negotiate renewals, monitor customer health using analytics, and collaborate with cross-functional teams to deliver value and grow revenue.

Manage and expand a defined portfolio of enterprise accounts through upsell, cross-sell, and multi-product sales. Build executive relationships, develop strategic account plans, drive Operations Cloud adoption, execute complex sales cycles with technical validation, and maintain disciplined forecasting in Salesforce.

Manage and improve PagerDuty's enterprise applications (Salesforce, CPQ, Zuora, Marketo, DocuSign), drive process automation using generative AI, maintain Lead-to-Order processes, optimize support bot, document enhancements, train super-users, manage security and cross-functional stakeholder collaboration.

The salesperson will expand existing accounts, acquire new business, and establish strong relationships with clients, focusing on value selling and strategic growth.

As an Account Executive, grow existing accounts and acquire new business. Focus on value selling, strategic account development, and customer relationships to ensure sales effectiveness and execution of plans.

The Enterprise Account Executive at PagerDuty is responsible for selling SaaS products to enterprise accounts, managing pipelines, and ensuring exceptional customer sales experiences while driving sales growth.

The role involves generating leads, establishing customer connections, and supporting the sales team to achieve targets using a value-driven selling approach.

As a Business Development Representative, you will generate leads, communicate PagerDuty's value, nurture client relationships, and support sales efforts in a dynamic environment.

As Senior Product Manager for AI and Automation at PagerDuty, you will strategize and execute product development across automation and cloud services, focusing on autonomous SRE agents' functionalities and integration with AI/ML.

The Senior Product Manager for AI and Automation owns product strategy for PagerDuty's automation products, leading the roadmap for AI-native SRE agents while collaborating with engineering and design teams.