Jobs at PagerDuty

Own the strategy, roadmap, architecture, and execution of PagerDuty’s platform security. Responsibilities include identity and permissions, authentication and authorization, secrets management, admin security tooling, security reviews, risk tiering, security programs, customer-facing controls, partner governance, incident escalation, and cross-functional alignment. The role requires leading security architecture decisions, managing migrations and authentication changes, measuring risk reduction, mentoring product managers, and influencing engineering and product practices in a B2B SaaS environment.

Leads Product and Design Operations by establishing planning, prioritization, launch readiness, feedback, research, onboarding, and KPI processes. Partners with Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds Claude-enabled agentic workflows, manages vendors and tooling budgets, supports software capitalization processes, and drives operational transformation across Product and Design.

Leads Product and Design Operations by establishing planning, prioritization, launch readiness, customer feedback, research, onboarding, and KPI processes. Partners across Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds agentic AI workflows with Claude, manages vendors and tooling budgets, supports software capitalization processes, and drives operational transformation across Product and Design.

Leads Product and Design Operations by establishing planning, prioritization, launch-readiness, customer-feedback, research, onboarding, and performance-measurement processes. Partners with Engineering, Finance, Marketing, Support, Legal, and Customer Success to improve product delivery. Builds Claude-based agentic AI workflows, manages vendors and tooling budgets, oversees software capitalization processes, and drives operational transformation across Product and Design.

Conduct outbound prospecting to enterprise accounts, communicate PagerDuty’s value proposition, qualify interest, engage practitioners and management, and generate pipeline for Account Executives. The role uses phone, email, video, and social channels while maintaining accurate sales activity in Salesforce, Sales Navigator, Gong Engage, and Demandbase. Success requires meeting sales goals, managing multiple leads, collaborating effectively, and adapting to a fast-paced environment.

Create motion and static brand assets for social, advertising, campaigns, presentations, events, and video. Collaborate with creative, marketing, communications, and events teams to deliver polished work through a creative request pipeline. Maintain brand consistency, manage multiple projects, respond to feedback, and use AI tools such as Claude and Gemini to accelerate ideation and production.

Manage worldwide tax provisions, financial statement disclosures, corporate tax returns, tax credits, audits, tax accounts, SOX controls, transfer pricing documentation, intercompany transactions, and tax planning initiatives. The role requires collaboration with auditors and cross-functional teams while ensuring compliance with global tax regulations.

Owns expense management across G&A, R&D, and GTM while partnering with senior leaders on forecasts, financial models, scenario analysis, and executive reporting. The role manages cost of revenue forecasting, monthly close, vendor spend insights, financial controls, and process automation. It requires strong corporate finance experience in SaaS, familiarity with finance systems, SOX compliance, and the ability to support strategic planning and investment decisions in a public-company environment.

Leads and scales global sales enablement for sales, customer success, and partnership teams. Develops training, onboarding, certification, coaching, playbooks, competitive intelligence, messaging, and enablement content. Oversees platforms such as Highspot and MindTickle, drives adoption of sales tools, measures program impact, improves sales processes, and communicates enablement strategy and KPIs across global organizations.

Lead technical discovery and solution design for prospective customers, identify technical roadblocks, design integrations, answer RFP and security questions, and communicate product value to technical and executive stakeholders. Partner with sales, product, and customer success teams throughout SaaS sales cycles while supporting PagerDuty integrations and helping customers optimize the platform.

The Senior HRIS Analyst administers and enhances PagerDuty’s Workday ecosystem across HCM, compensation, onboarding, benefits, payroll, and security. Responsibilities include configuration, troubleshooting, audits, release testing, AI feature implementation, automation, stakeholder collaboration, user adoption, and responsible AI governance. The role requires maintaining data integrity, evaluating new Workday capabilities, and partnering with Security, Legal, and IT on privacy, access controls, and change management.

Creates technical sample applications, integrations, demos, tutorials, and thought leadership content for developers. Presents at conferences and community events, participates in developer communities, gathers actionable feedback for internal teams, and enables colleagues and advocates to communicate effectively. The role focuses on incident management, operational resilience, reliability engineering, and AI agent capabilities, with travel of up to 25% and hybrid work in the Toronto office twice weekly.

Lead strategic procurement for software, SaaS, cloud, and professional services categories. Partner with executives and cross-functional teams to develop vendor strategies, conduct portfolio reviews, manage renewals, negotiate complex contracts, mitigate supplier risk, and optimize procure-to-pay workflows. Use AI, automation, analytics, P2P, and CLM tools to improve efficiency and savings while managing supplier performance and process improvement initiatives.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, renewals, retention, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, and identify churn risks and growth opportunities. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while providing consultative product guidance.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while achieving revenue and retention goals.

Owns a defined territory of mid-sized customer accounts, driving revenue expansion through upselling, cross-selling, consultative selling, and executive engagement. Develops territory and account plans, identifies growth opportunities, manages Salesforce pipeline forecasts, promotes PagerDuty Operations Cloud adoption, and collaborates with solution consultants, customer success, renewals, and product teams. Requires B2B SaaS sales experience, quota attainment, C-level selling skills, and familiarity with Salesforce and complex sales methodologies.

Owns a territory of mid-sized SaaS customer accounts, driving expansion through upselling, cross-selling, consultative selling, and executive engagement. Responsibilities include developing territory and account plans, identifying growth opportunities, managing Salesforce pipeline forecasts using MEDDICC, increasing Operations Cloud adoption, and collaborating with solution consultants, customer success, renewals, and product teams. The role requires 3–5 years of B2B SaaS or enterprise software sales experience and is based in a hybrid San Francisco location.

Own and expand a portfolio of enterprise accounts through upselling, cross-selling, consultative selling, and complex multi-product SaaS deals. Build executive relationships, create strategic account plans, articulate business value and ROI, manage forecasts and Salesforce pipeline using MEDDICC, and collaborate with solution consultants, customer success, product, and renewals teams to drive adoption, retention, and growth.

Own and expand an enterprise customer portfolio through upselling, cross-selling, strategic account planning, executive engagement, and complex multi-product SaaS sales. Drive Operations Cloud adoption, articulate business value and ROI, manage Salesforce forecasts using MEDDICC, coordinate technical validation, and collaborate with Customer Success, Product, and Renewals teams to support retention and growth.

Own front-end tracking, reporting, dashboards, and analytics for marketing websites and growth funnels. Analyze performance, conduct ad hoc investigations, and deliver actionable recommendations to digital and web marketing stakeholders. Lead A/B testing and experimentation, interpret statistical results, support tracking and dashboard documentation, and collaborate with developers and analytics teammates. Translate business questions into technical requirements while helping marketing teams improve leads, pipeline, revenue, and ROI.