Jobs at PagerDuty

Manage enterprise B2B SaaS customers as a trusted advisor, building executive relationships, driving PagerDuty adoption, and guiding digital transformation. Develop adoption plans, identify risks, demonstrate business value, forecast renewals and expansion, and lead cross-functional post-sales teams. Facilitate business reviews, training, webinars, and strategic customer interactions while partnering with sales, product, and services teams.

Leads Americas sales and customer success operations, including planning, forecasting, pipeline and renewal governance, operating cadences, coverage models, customer lifecycle processes, metrics, and strategic go-to-market initiatives. Partners with Sales, Customer Success, Finance, People, IT, and Applications to improve productivity, systems, automation, and decision-making. Manages and develops a team while advising senior and executive leadership.

Leads Customer Success strategy and operations, including segmentation, coverage models, retention planning, executive reporting, technology ownership, health scoring, dashboards, renewal forecasting, AI workflow deployment, capacity planning, compensation design, and cross-functional programs. Builds scalable processes and mentors the CS Strategy & Operations team while improving retention, expansion, adoption, and CSM productivity.

Lead PagerDuty’s industry analyst relations program by developing strategy, shaping category messaging, building analyst relationships, coordinating briefings, supporting executive spokespeople, managing program data and calendars, prioritizing information requests, and measuring marketing and sales impact. Conduct market and competitor research to identify growth opportunities. The role requires enterprise technology communications or product marketing experience, strong content creation and program management skills, and familiarity with analyst firms such as Gartner, Forrester, and IDC.

Lead PagerDuty’s industry analyst relations program by shaping category strategy, building analyst relationships, coordinating briefings, preparing spokespeople, managing the AR calendar and database, responding to research requests, measuring program impact, and conducting competitive and market research. The role partners closely with product marketing and cross-functional stakeholders to strengthen company and product positioning.

Lead PagerDuty’s industry analyst relations program by shaping category strategy, building analyst relationships, coordinating briefings, preparing spokespeople, managing interaction data, measuring program impact, handling research requests, and conducting competitive and market research. The role partners across product marketing, sales, and company leadership to strengthen market awareness and support business growth.

Deploy and expand PagerDuty’s SRE Agent within strategic customer production environments. Build reusable agent tools, connectors, and skills; integrate with infrastructure-as-code, GitOps, CI/CD, and observability systems; run customer pilots; resolve adoption blockers; and contribute production code to the core product. Provide architectural guidance, define account roadmaps, evaluate agent capabilities, and help customers progress from AI-assisted incident response to safe autonomous operations.

Deploy and integrate PagerDuty’s SRE Agent into strategic customer production environments, connecting infrastructure-as-code, GitOps, CI/CD, observability, and incident-management systems. Build reusable agent tools, connectors, evaluation pipelines, and safety guardrails; run customer pilots; resolve adoption blockers; contribute production code to the core product; and shape technical roadmaps. The role combines staff-level software engineering, production LLM and agent-system development, technical consulting, customer engagement, and frequent travel.

Deploy and embed PagerDuty’s SRE Agent within strategic customer production environments. Build reusable agent tools, connectors, and skills; integrate with infrastructure-as-code, GitOps, CI/CD, and observability platforms; run customer pilots; resolve adoption blockers; and contribute production code to the core product. The role also sets technical roadmaps, advises customers and internal teams, and guides organizations toward safe autonomous operations.

Lead PagerDuty’s Release Engineering team and set the company-wide roadmap for software build, testing, deployment, and delivery. Drive GitOps adoption, CI/CD platform migration, isolated testing environments, automated quality checks, progressive delivery, and delivery metrics. Manage CI and AI tooling costs, hire and coach senior engineers, communicate technical tradeoffs to executives, and guide platform adoption across Engineering.

Generates new business opportunities through inbound and outbound prospecting. Researches accounts, contacts senior executives, qualifies leads, documents opportunity details using MEDDICC, and builds pipeline for Account Executives. Uses consultative, value-based selling to align PagerDuty solutions with customer needs while prioritizing accounts, managing outreach, and maintaining accurate follow-up.

Own cloud security posture across multi-account AWS and Kubernetes environments, including EKS, Istio, identity, PKI, encryption, and policy-as-code. Design security guardrails, harden platforms against compliance standards, develop detections, threat hunt, automate controls with Terraform and Python, and support incident response. Partner with engineering, AppSec, and GRC teams, produce compliance evidence, mentor teammates, and develop AI-assisted security automation.

Lead strategic alliances for PagerDuty’s enterprise and public sector business. Develop partner strategies, establish relationships with distributors, contractors, and system integrators, and execute joint go-to-market initiatives. Enable sales teams, monitor alliance performance, analyze public sector trends, represent PagerDuty at industry events, and collaborate with sales, marketing, product, and legal teams to drive adoption and revenue growth.

Build and operate cloud security platforms protecting PagerDuty’s AWS and Kubernetes environments. Harden EKS, Istio, containers, IAM, PKI, and encryption; automate controls with Python, Go, Terraform, and policy-as-code. Shape detections, threat hunting, incident response, and compliance evidence across FedRAMP environments. Partner with engineering, AppSec, and GRC teams, develop AI-assisted security automation, participate in on-call, mentor teammates, and lead security initiatives.

Own the strategy, roadmap, architecture, and execution of PagerDuty’s platform security. Responsibilities include identity and permissions, authentication and authorization, secrets management, admin security tooling, security reviews, risk tiering, security programs, customer-facing controls, partner governance, incident escalation, and cross-functional alignment. The role requires leading security architecture decisions, managing migrations and authentication changes, measuring risk reduction, mentoring product managers, and influencing engineering and product practices in a B2B SaaS environment.

Conduct outbound prospecting to enterprise accounts, communicate PagerDuty’s value proposition, qualify interest, engage practitioners and management, and generate pipeline for Account Executives. The role uses phone, email, video, and social channels while maintaining accurate sales activity in Salesforce, Sales Navigator, Gong Engage, and Demandbase. Success requires meeting sales goals, managing multiple leads, collaborating effectively, and adapting to a fast-paced environment.

Create motion and static brand assets for social, advertising, campaigns, presentations, events, and video. Collaborate with creative, marketing, communications, and events teams to deliver polished work through a creative request pipeline. Maintain brand consistency, manage multiple projects, respond to feedback, and use AI tools such as Claude and Gemini to accelerate ideation and production.

Manage worldwide tax provisions, financial statement disclosures, corporate tax returns, tax credits, audits, tax accounts, SOX controls, transfer pricing documentation, intercompany transactions, and tax planning initiatives. The role requires collaboration with auditors and cross-functional teams while ensuring compliance with global tax regulations.

Owns expense management across G&A, R&D, and GTM while partnering with senior leaders on forecasts, financial models, scenario analysis, and executive reporting. The role manages cost of revenue forecasting, monthly close, vendor spend insights, financial controls, and process automation. It requires strong corporate finance experience in SaaS, familiarity with finance systems, SOX compliance, and the ability to support strategic planning and investment decisions in a public-company environment.

Leads and scales global sales enablement for sales, customer success, and partnership teams. Develops training, onboarding, certification, coaching, playbooks, competitive intelligence, messaging, and enablement content. Oversees platforms such as Highspot and MindTickle, drives adoption of sales tools, measures program impact, improves sales processes, and communicates enablement strategy and KPIs across global organizations.