Jobs at PagerDuty

Owns a defined territory of mid-sized customer accounts, driving revenue expansion through upselling, cross-selling, consultative selling, and executive engagement. Develops territory and account plans, identifies growth opportunities, manages Salesforce pipeline forecasts, promotes PagerDuty Operations Cloud adoption, and collaborates with solution consultants, customer success, renewals, and product teams. Requires B2B SaaS sales experience, quota attainment, C-level selling skills, and familiarity with Salesforce and complex sales methodologies.

Owns a territory of mid-sized SaaS customer accounts, driving expansion through upselling, cross-selling, consultative selling, and executive engagement. Responsibilities include developing territory and account plans, identifying growth opportunities, managing Salesforce pipeline forecasts using MEDDICC, increasing Operations Cloud adoption, and collaborating with solution consultants, customer success, renewals, and product teams. The role requires 3–5 years of B2B SaaS or enterprise software sales experience and is based in a hybrid San Francisco location.

Own and expand a portfolio of enterprise accounts through upselling, cross-selling, consultative selling, and complex multi-product SaaS deals. Build executive relationships, create strategic account plans, articulate business value and ROI, manage forecasts and Salesforce pipeline using MEDDICC, and collaborate with solution consultants, customer success, product, and renewals teams to drive adoption, retention, and growth.

Own and expand an enterprise customer portfolio through upselling, cross-selling, strategic account planning, executive engagement, and complex multi-product SaaS sales. Drive Operations Cloud adoption, articulate business value and ROI, manage Salesforce forecasts using MEDDICC, coordinate technical validation, and collaborate with Customer Success, Product, and Renewals teams to support retention and growth.

Own front-end tracking, reporting, dashboards, and analytics for marketing websites and growth funnels. Analyze performance, conduct ad hoc investigations, and deliver actionable recommendations to digital and web marketing stakeholders. Lead A/B testing and experimentation, interpret statistical results, support tracking and dashboard documentation, and collaborate with developers and analytics teammates. Translate business questions into technical requirements while helping marketing teams improve leads, pipeline, revenue, and ROI.

Supports HR operations, including onboarding, offboarding, Workday data integrity, compliance, ATS workflows, executive scheduling, and interview coordination. Manages global hub programs, local workplace experience, employee presence, vendor programs, and light facilities coordination for Atlanta and Toronto. The role requires strong organization, communication, confidentiality, administrative scheduling, and on-site operational logistics skills.

Develop and execute strategic communications for PagerDuty’s go-to-market and commercial organizations. Partner with executive and cross-functional leaders to craft global messaging, manage communication channels, produce presentations and written content, lead town halls, handle critical customer communications, and measure engagement. The role requires strong storytelling, writing, stakeholder management, and campaign planning skills in a fast-paced hybrid environment.

Build and operate foundational infrastructure for PagerDuty’s real-time platform, including networking, compute, Kubernetes, and ingress systems. Improve reliability, scalability, and security; monitor system health through metrics, logs, and alerts; participate in 24/7 on-call rotations; support infrastructure rollouts; and contribute to agile planning and technical improvements.

Build, operate, and improve PagerDuty’s foundational infrastructure, including networking, compute platforms, Kubernetes clusters, and ingress systems. Harden and scale cloud-native systems, monitor health through metrics and logs, support infrastructure rollouts, and participate in 24/7 on-call incident response. Collaborate through agile processes and recommend innovative tools and approaches to improve reliability, scalability, and security.

Lead strategy, planning, and execution for PagerDuty-hosted and third-party sponsored B2B events and trade shows. Manage logistics, vendors, agencies, staffing, budgets, and on-site operations while partnering with marketing, sales, product, and customer success teams. Develop enablement resources, track event performance, analyze metrics, optimize programs, and communicate plans and results to executives and stakeholders. The role supports pipeline creation, customer acquisition, registration targets, executive meetings, and brand growth.

Owns PagerDuty’s pricing and monetization strategy across packaging, feature tiering, usage-based models, SKU architecture, discount governance, and monetization infrastructure. Leads pricing experimentation, migration of legacy customers, field enablement, financial modeling, and performance analysis. Partners extensively with Product, Engineering, Sales, Finance, Marketing, and Revenue Operations, while managing and developing a pricing team and driving measurable ARR and commercial outcomes.

Leads PagerDuty’s Solutions Consulting function, likely overseeing customer-facing technical solution strategy for digital operations management, cloud migration, DevOps modernization, AI/ML, and automation initiatives. The provided description contains limited role-specific responsibilities or qualifications and primarily covers company information, work model, benefits, and employment policies.

Lead technical discovery and solution design for customers throughout the sales process. Identify technical roadblocks, design integrations with existing technology stacks, answer RFPs, RFIs, and security questionnaires, explain technical concepts to stakeholders, and support PagerDuty integrations. Partner with sales, product, and cross-functional teams while managing multiple customer-focused tasks.

The Senior Solutions Consultant leads technical discovery, identifies customer roadblocks, designs integrations, and supports SaaS sales cycles. They answer technical questions in RFPs, RFIs, and security questionnaires; explain complex concepts to technical and executive stakeholders; support PagerDuty integrations; and partner with sales, product, and customer success teams. The role requires pre-sales experience, technical scripting and Linux knowledge, IT monitoring expertise, strong communication, independent multitasking, and customer-site travel as needed.

Leads sales planning, forecasting, quota and compensation design, capacity hiring, go-to-market strategy, and operational improvements. Partners with senior sales and cross-functional leaders to drive revenue growth, productivity, and process alignment. Manages and mentors sales operations staff while delivering strategic analysis and executive-level support.

Leads strategic technical engagements with enterprise CTOs, CIOs, and engineering executives. Provides architectural oversight for complex opportunities, supports sales cycles, evangelizes PagerDuty’s Operations Cloud, mentors technical sales teams, influences product roadmaps, and builds DevOps/SRE communities. Advises customers on digital transformation, cloud migration, AIOps, incident response, operational excellence, and ethical AI adoption. Represents PagerDuty at industry events and monitors competitive and technical trends.

Support global sales teams through deal intake, order forms, deal guidance, system updates, reporting, issue resolution, and process improvements. Educate and mentor sales and Deal Desk teams, maintain documentation, support enablement and new sales initiatives, and drive data quality projects across sales operations. The role requires cross-functional collaboration with Sales, Finance, Marketing, Security, and IT while managing high transaction volumes accurately.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while using Salesforce and customer analytics tools to achieve revenue and retention goals.

Create, edit, and amplify compelling B2B technology content across blogs, eBooks, whitepapers, emails, scripts, and multimedia. Partner with marketing, communications, product, events, and thought leaders to align content with brand and full-funnel goals. Maintain high editorial and visual standards, use analytics and GEO/AEO tools to measure performance, apply AI responsibly to accelerate production, and continually improve content relevance and effectiveness.

Partner with leaders and managers on employee engagement, retention, organizational effectiveness, talent management, performance, and change initiatives. Lead complex global employee relations cases and HR program execution, support international mobility, and use people analytics for strategic decisions. Drive AI/ML adoption and optimize HRBP workflows through scalable, AI-augmented solutions.