Jobs at PagerDuty

Leads sales planning, forecasting, quota and compensation design, capacity hiring, go-to-market strategy, and operational improvements. Partners with senior sales and cross-functional leaders to drive revenue growth, productivity, and process alignment. Manages and mentors sales operations staff while delivering strategic analysis and executive-level support.

Own front-end tracking, reporting, dashboards, and analytics for marketing websites and growth funnels. Analyze performance, conduct ad hoc investigations, and deliver actionable recommendations to digital and web marketing stakeholders. Lead A/B testing and experimentation, interpret statistical results, support tracking and dashboard documentation, and collaborate with developers and analytics teammates. Translate business questions into technical requirements while helping marketing teams improve leads, pipeline, revenue, and ROI.

Leads strategic technical engagements with enterprise CTOs, CIOs, and engineering executives. Provides architectural oversight for complex opportunities, supports sales cycles, evangelizes PagerDuty’s Operations Cloud, mentors technical sales teams, influences product roadmaps, and builds DevOps/SRE communities. Advises customers on digital transformation, cloud migration, AIOps, incident response, operational excellence, and ethical AI adoption. Represents PagerDuty at industry events and monitors competitive and technical trends.

Support global sales teams through deal intake, order forms, deal guidance, system updates, reporting, issue resolution, and process improvements. Educate and mentor sales and Deal Desk teams, maintain documentation, support enablement and new sales initiatives, and drive data quality projects across sales operations. The role requires cross-functional collaboration with Sales, Finance, Marketing, Security, and IT while managing high transaction volumes accurately.

Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while using Salesforce and customer analytics tools to achieve revenue and retention goals.

Create, edit, and amplify compelling B2B technology content across blogs, eBooks, whitepapers, emails, scripts, and multimedia. Partner with marketing, communications, product, events, and thought leaders to align content with brand and full-funnel goals. Maintain high editorial and visual standards, use analytics and GEO/AEO tools to measure performance, apply AI responsibly to accelerate production, and continually improve content relevance and effectiveness.

Build and improve production machine learning and generative AI capabilities, services, and pipelines. Collaborate with data scientists, product managers, and engineers to ship ML features, optimize workflows, reduce technical debt, and support model exploration, training, and deployment. The role requires Python software development, data modeling, ETL, unstructured data processing, cloud infrastructure, and potentially Kubernetes-based ML services.

Build and improve production machine learning and generative AI capabilities, services, and pipelines. Collaborate with data scientists, product managers, and engineers to ship ML solutions, optimize workflows, reduce technical debt, and support data exploration, model training, and deployment. The role requires Python development, data modeling, database design, ETL, unstructured data, cloud infrastructure, and experience deploying ML services with container orchestration such as Kubernetes.

Partner with leaders and managers on employee engagement, retention, organizational effectiveness, talent management, performance, and change initiatives. Lead complex global employee relations cases and HR program execution, support international mobility, and use people analytics for strategic decisions. Drive AI/ML adoption and optimize HRBP workflows through scalable, AI-augmented solutions.

Leads PagerDuty’s Santiago office and Chile operations, overseeing Customer Success, Support, and Professional Services while coordinating resident cross-functional teams. Owns site operations, employee experience, compliance, budget, culture, hiring, retention, and executive reporting. Partners with global leaders to align local execution, improve customer outcomes, and resolve cross-functional issues. Represents PagerDuty with Chilean government, industry, vendor, and community stakeholders.

Build and ship production AI systems, including LLM agents, retrieval pipelines, event intelligence, tool integrations, and inference services. Contribute code, tests, observability, evaluation, and monitoring for high-volume real-time systems. Collaborate with platform, product, and applied-research teams while learning to optimize latency, throughput, cost, reliability, and model quality through mentorship and code reviews.

As an Account Executive, grow existing accounts and acquire new business. Focus on value selling, strategic account development, and customer relationships to ensure sales effectiveness and execution of plans.

The IT Product Manager will lead billing and revenue systems management, focusing on Zuora solutions, and drive financial system strategies, agile development, compliance and AI-driven process innovations.

Draft, review, and negotiate SaaS and AI-related commercial agreements; build templates, CLM processes, and Legal AI-driven workflows; advise go-to-market, sales, and partners; coordinate with finance, security, product, privacy, and support to align contract terms and enable deal velocity.

Lead PagerDuty’s industry analyst relations program by developing strategy, shaping category messaging, building analyst relationships, coordinating briefings, supporting executive spokespeople, managing program data and calendars, prioritizing information requests, and measuring marketing and sales impact. Conduct market and competitor research to identify growth opportunities. The role requires enterprise technology communications or product marketing experience, strong content creation and program management skills, and familiarity with analyst firms such as Gartner, Forrester, and IDC.

Conduct outbound prospecting to enterprise accounts through phone, email, video, and social channels. Qualify leads, communicate PagerDuty’s value proposition, use discovery techniques with practitioners and management, nurture prospects, and generate pipeline for Account Executives. The role requires meeting sales goals, maintaining customer relationships, collaborating effectively, managing multiple opportunities, and using Salesforce, Sales Navigator, Gong Engage, and Demandbase.

Design, build, and operate production AI systems including LLM agents, retrieval pipelines, event intelligence, and real-time inference services. Own architecture, orchestration, evaluation, guardrails, observability, reliability, and cost optimization at scale. Partner with platform, product, and research teams, and provide technical mentorship while developing resilient distributed systems for high-volume event streams.

The role involves generating leads, establishing customer connections, and supporting the sales team to achieve targets using a value-driven selling approach.

As a Business Development Representative, you will generate leads, communicate PagerDuty's value, nurture client relationships, and support sales efforts in a dynamic environment.

Manage a portfolio of existing SaaS customers to drive adoption, retention, and expansion. Execute account plans, negotiate renewals, monitor customer health using analytics, collaborate cross-functionally on contracting and forecasting, and deliver consultative product guidance to maximize value and revenue.