Jobs at PagerDuty

Create, edit, and amplify compelling B2B technology content across blogs, eBooks, whitepapers, emails, scripts, and multimedia. Partner with marketing, communications, product, events, and thought leaders to align content with brand and full-funnel goals. Maintain high editorial and visual standards, use analytics and GEO/AEO tools to measure performance, apply AI responsibly to accelerate production, and continually improve content relevance and effectiveness.

Build and improve production machine learning and generative AI capabilities, services, and pipelines. Collaborate with data scientists, product managers, and engineers to ship ML features, optimize workflows, reduce technical debt, and support model exploration, training, and deployment. The role requires Python software development, data modeling, ETL, unstructured data processing, cloud infrastructure, and potentially Kubernetes-based ML services.

Build and improve production machine learning and generative AI capabilities, services, and pipelines. Collaborate with data scientists, product managers, and engineers to ship ML solutions, optimize workflows, reduce technical debt, and support data exploration, model training, and deployment. The role requires Python development, data modeling, database design, ETL, unstructured data, cloud infrastructure, and experience deploying ML services with container orchestration such as Kubernetes.

Partner with leaders and managers on employee engagement, retention, organizational effectiveness, talent management, performance, and change initiatives. Lead complex global employee relations cases and HR program execution, support international mobility, and use people analytics for strategic decisions. Drive AI/ML adoption and optimize HRBP workflows through scalable, AI-augmented solutions.

Leads PagerDuty’s Santiago office and Chile operations, overseeing Customer Success, Support, and Professional Services while coordinating resident cross-functional teams. Owns site operations, employee experience, compliance, budget, culture, hiring, retention, and executive reporting. Partners with global leaders to align local execution, improve customer outcomes, and resolve cross-functional issues. Represents PagerDuty with Chilean government, industry, vendor, and community stakeholders.

Build and ship production AI systems, including LLM agents, retrieval pipelines, event intelligence, tool integrations, and inference services. Contribute code, tests, observability, evaluation, and monitoring for high-volume real-time systems. Collaborate with platform, product, and applied-research teams while learning to optimize latency, throughput, cost, reliability, and model quality through mentorship and code reviews.

Lead executive-level customer relationships to drive adoption of PagerDuty products, deliver measurable business value, and mitigate risk. Create and execute adoption and ROI plans, guide process/people change, coordinate cross-functional post-sales teams, and facilitate reviews, trainings, and strategic engagements. Forecast renewals and expansion while representing customer needs to product and sales teams. Travel up to 25% for in-person meetings.

As an Account Executive, grow existing accounts and acquire new business. Focus on value selling, strategic account development, and customer relationships to ensure sales effectiveness and execution of plans.

The IT Product Manager will lead billing and revenue systems management, focusing on Zuora solutions, and drive financial system strategies, agile development, compliance and AI-driven process innovations.

Draft, review, and negotiate SaaS and AI-related commercial agreements; build templates, CLM processes, and Legal AI-driven workflows; advise go-to-market, sales, and partners; coordinate with finance, security, product, privacy, and support to align contract terms and enable deal velocity.

Lead PagerDuty’s industry analyst relations program by developing strategy, shaping category messaging, building analyst relationships, coordinating briefings, supporting executive spokespeople, managing program data and calendars, prioritizing information requests, and measuring marketing and sales impact. Conduct market and competitor research to identify growth opportunities. The role requires enterprise technology communications or product marketing experience, strong content creation and program management skills, and familiarity with analyst firms such as Gartner, Forrester, and IDC.

Conduct outbound prospecting to enterprise accounts through phone, email, video, and social channels. Qualify leads, communicate PagerDuty’s value proposition, use discovery techniques with practitioners and management, nurture prospects, and generate pipeline for Account Executives. The role requires meeting sales goals, maintaining customer relationships, collaborating effectively, managing multiple opportunities, and using Salesforce, Sales Navigator, Gong Engage, and Demandbase.

Design, build, and operate production AI systems including LLM agents, retrieval pipelines, event intelligence, and real-time inference services. Own architecture, orchestration, evaluation, guardrails, observability, reliability, and cost optimization at scale. Partner with platform, product, and research teams, and provide technical mentorship while developing resilient distributed systems for high-volume event streams.

The role involves generating leads, establishing customer connections, and supporting the sales team to achieve targets using a value-driven selling approach.

As a Business Development Representative, you will generate leads, communicate PagerDuty's value, nurture client relationships, and support sales efforts in a dynamic environment.

Manage a portfolio of existing SaaS customers to drive adoption, retention, and expansion. Execute account plans, negotiate renewals, monitor customer health using analytics, collaborate cross-functionally on contracting and forecasting, and deliver consultative product guidance to maximize value and revenue.

Manage and expand a defined portfolio of enterprise accounts through upsell, cross-sell, and multi-product sales. Build executive relationships, develop strategic account plans, drive Operations Cloud adoption, execute complex sales cycles with technical validation, and maintain disciplined forecasting in Salesforce.

Partner with sales and product teams to run technical discovery workshops, own end-to-end Proof of Value engagements, deliver custom demos, assess Operations Cloud lifecycles, build technical champions, and document CRM feedback to drive SaaS adoption.

The Account Executive will manage and grow a portfolio of enterprise accounts, driving upselling and strategic account planning. The role involves engaging with C-level executives and collaborating with multiple internal teams to ensure customer satisfaction and retention.

Lead corporate strategy and execution for PagerDuty, focusing on enterprise AI, DevOps, and observability. Conduct market analysis, build financial models, drive cross-functional initiatives, support M&A, and develop a high-performing strategy team to translate strategy into measurable business outcomes.