Onyx CenterSource Benefits Overview

Performs revenue optimization account maintenance, payment matching, client reporting, data quality improvements, issue escalation, and process-efficiency initiatives. The role coordinates with internal stakeholders, troubleshoots system and data-flow issues, meets operational KPIs, identifies irregularities, and provides accurate deliverables and status updates. It requires fluent English, Excel proficiency, analytical problem-solving, client focus, communication, and prioritization skills. This is a remote role based in Mexico supporting global regions, with travel under 10%.

Provides primary client support through phone, email, and ticketing systems. Uses Salesforce for case management and Jira for defect tracking and escalation. Troubleshoots application and process issues, coordinates with Product, Finance, Operations, and Technology teams, documents interactions, manages escalations, and maintains service-level and quality standards. The role supports clients across regions and time zones while improving client satisfaction and service experience.

Supports the Finance Department with commission processing and back-office activities, including travel agency profile setup, cheque printing, proforma generation, invoice issuance, payment processing, and related requests. The role is hybrid in Spain and requires collaboration with internal stakeholders. Candidates must be finance, accounting, business, or related students with strong Microsoft Office skills, advanced English proficiency, and strong teamwork, accountability, initiative, troubleshooting, and multitasking abilities.