Nucleus Networks Benefits Overview

As an Onsite Technical Support Specialist, you will resolve technical issues, manage tickets, collaborate with team members, and maintain documentation. Strong customer service skills are essential, as is experience with relevant technologies.

Hunt and close net-new managed services clients (MRR) for an MSP. Prospect via cold/warm calls, events, and networking; manage pipeline in HubSpot; present solutions aligned to business outcomes; collaborate with internal teams to drive revenue and growth.

Lead and optimize the Support department for a national MSP: set strategy with the COO, manage staffing and performance, improve processes and tooling, ensure excellent client experience, own month-end billing and operational rigor, and mentor Service Experience Managers and technicians to meet aggressive KPIs.