Novisto Benefits Overview

Generate new business opportunities through outbound email, phone, and social media cadences. Conduct discovery meetings, qualify prospects, schedule introductory meetings for sales, nurture early-stage opportunities, communicate customer value, and meet monthly pipeline and opportunity quotas.

Own production AI systems powering retrieval, orchestration, document extraction, and agentic workflows. Design RAG infrastructure, vector search, APIs, evaluation harnesses, observability, and scalable Kubernetes deployments. Build reliable LLM-backed services using Python and cloud infrastructure while managing quality, cost, rate limits, and system health. Collaborate with product and engineering leaders to deliver measurable AI capabilities.

Provide technical customer support for an enterprise ESG reporting platform. Responsibilities include managing Freshdesk tickets, troubleshooting and escalating bugs through Jira, supporting ESG questionnaires and carbon accounting, performing data imports and validation, administering accounts and SSO, assisting onboarding and offboarding, creating documentation, testing releases, and improving support operations. The role requires strong Excel and communication skills, SaaS troubleshooting experience, and familiarity with ESG reporting frameworks.