National Apartment Association Benefits Overview

Supports exhibit and sponsorship programs through customer service, sales support, prospecting, account coordination, proposal and contract preparation, benefit fulfillment, and event logistics. Builds relationships with exhibitors, sponsors, and industry suppliers while maintaining sales records and pipeline activity. Provides onsite event support, manages sponsorship communications, coordinates marketing plans, and identifies opportunities for advertising, partnerships, and revenue growth.

Leads strategic IT projects and portfolio governance supporting digital transformation. Oversees project planning, execution, risks, resources, vendors, requirements, quality assurance, communications, and change management. Manages ClickUp and SharePoint project systems, conducts portfolio reviews, mentors project staff, and partners with executives, developers, business analysts, and vendors to deliver high-quality technology solutions.

Provides member support through phone, email, and ticket systems; builds relationships, resolves issues, manages escalations, maintains account records, and serves as a subject matter expert on company products, including Click & Lease. Collaborates with Customer Success and other departments to improve member satisfaction and deliver timely guidance.