Murex Benefits Overview

Provide independent end-user and workplace IT support, resolving incidents across Windows workstations, Microsoft 365, mobile devices, peripherals, identity, endpoint security, remote access, and Teams Rooms. Manage Intune and SCCM co-managed devices, coordinate complex issues with specialist teams and vendors, maintain documentation, support migrations and security deployments, and track project activities. The role also includes scheduled support coverage, knowledge sharing, and communication with international stakeholders in French and English.

Provides independent end-user IT support by diagnosing incidents, managing Windows workstations, Microsoft 365, mobile devices, peripherals, identity and endpoint-security technologies. Supports Intune, SCCM, remote access, Teams rooms, workstation migrations, security deployments, documentation, and root-cause analysis. Coordinates with specialist teams and vendors, tracks project activities, communicates progress, and provides scheduled support coverage. Requires 3–5 years of relevant experience, strong troubleshooting and communication skills, and fluency in French with professional English.

Provides remote and in-office service desk and desktop support for employees. Responsibilities include troubleshooting Windows hardware and software, Office 365, email, networks, peripherals, printing, meeting rooms, mobile devices, Teams telephony, VPN, Citrix, and Active Directory. The role manages incidents through ServiceNow, coordinates with vendors and infrastructure teams, maintains documentation, supports shift coverage, and assists with IT projects and infrastructure improvements.