Benefits at Mattermost

Serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams. Lead the delivery of purposeful Onboarding Journey process and make architectural recommendations for software deployment and other adjacent technologies. Work with various teams to resolve issues and capture detailed documentation. Identify key integration opportunities and serve as the technical lead for Mattermost deployment.

Seeking a talented Senior Technical Support Engineer to support US Federal and Government customers. Responsibilities include providing exceptional technical support, debugging, triaging customer issues, and collaborating with various teams. Qualifications include enterprise-level technical support experience, proficiency in bug triaging and documentation, and expertise in Linux System Administration and technical operations. Remote position.

Mattermost is seeking a talented Senior Technical Support Engineer based on the East Coast to support US Federal and Government customers. Responsibilities include providing technical support, triaging issues, communicating with customers, submitting bug reports, and engaging with support and development teams. Qualifications include enterprise-level technical support experience, strong communication skills, and proficiency in various technical operations.