Lyrebird Health Benefits Overview

The Product Engineering Manager will lead the engineering workflows team, ensuring operational readiness, quality, and stability while driving the delivery of production-grade AI systems in a clinically sensitive environment.

The role involves working closely with the product team to develop and scale features, utilizing full-stack technologies in a fast-paced environment.

Provide empathetic, timely support to clinicians across live chat, phone, and training. Own cases end-to-end, de-escalate issues, translate technical concepts into clear guidance, surface product pain points, and collaborate internally to improve clinician experience.