Lumafield Benefits Overview

Customer-facing ML engineer who develops, validates, and deploys 2D/3D computer-vision models on CT data for defect detection, dimensional analysis, anomaly detection, and process control. Responsibilities include scoping projects with customers, end-to-end model lifecycle (training, deployment, monitoring, retraining), collaborating with product and engineering to productize solutions, and producing technical documentation. ~30% travel to customer sites.

Manage post-sale customer lifecycle for industrial accounts: onboard, drive adoption, quantify ROI, run business reviews, mitigate churn, and grow revenue through upsell and expansion while partnering with engineering, quality, and operations teams.

Manage day-to-day operations of Cambridge office, maintain supplies, facilities coordination, shipping/receiving, onboarding support, and event logistics. Provide a polished workplace experience, proactively identify improvements, handle hands-on tasks (lifting, moving furniture), and travel occasionally (10–20%) to Everett. Partner with Facilities Manager and People Team to ensure a safe, organized, and welcoming environment for employees, visitors, and vendors.