LogicGate Offices

Serves as the primary technical advisor and platform architect for enterprise EMEA accounts. Configures workflows and data architectures, drives platform adoption, advises customers on GRC maturity and AI capabilities, tracks portfolio health, forecasts renewals and churn risk, and supports retention and expansion. Applies European regulatory expertise across GDPR, NIS2, DORA, ISO 27001, and SOC 2. Partners with Sales and Solutions Engineering while mentoring junior team members.

Leads and coaches Customer Success Managers across the U.S. and U.K., overseeing enterprise renewals, retention, expansion, forecasting, and churn mitigation. Supports escalations, executive account engagement, customer value realization, and cross-functional collaboration with Sales, Product, and Services. Develops customer success playbooks, drives AI adoption, aligns team goals, and participates in hiring, performance management, and career development. Requires up to 50% travel and hybrid availability in Chicago or Bellevue.

Develop and execute territory plans for large enterprise accounts across the Pacific Northwest and Canada. Generate pipeline through prospecting, partnerships, social outreach, email, and phone calls. Manage the complete sales cycle from discovery and demonstrations through proposal, negotiation, and close. Advise customers on platform use cases, build lasting relationships, advocate for customer needs, and refine sales processes using Salesforce and sales enablement tools.