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The Mail Processing Associate manages all aspects of incoming and outgoing mail, including sorting, scanning, and distributing. Responsibilities also include maintaining records, ensuring compliance with mail retention procedures, and providing customer service regarding mail issues.
As a Senior Complaints Specialist at Kikoff, you'll research and resolve consumer complaints by identifying issues and collaborating with various teams. You'll create summaries and documentation, explain complaint resolutions to consumers and regulators, and develop improvements for complaint handling systems while maintaining compliance with relevant laws.
As an Escalations Specialist, you will manage and resolve sensitive member issues, analyze escalated cases, and communicate findings to a variety of stakeholders. You will work closely with team members from different levels of the organization to identify root causes and improve processes while maintaining a high standard of customer service.
