Kalibri Labs Benefits Overview

Leads and develops an Account Management team while owning renewal, retention, and expansion revenue across strategic hospitality accounts. Builds executive relationships, negotiates contracts, creates multi-year account plans, identifies cross-sell opportunities, monitors account health, and manages forecasting in Salesforce. Partners with Support, Sales, Product, Data, and Enterprise teams to improve customer outcomes and inform product strategy. Requires hospitality experience, strategic account leadership, people management, and comfort with data-driven products.

Own renewal, retention, and expansion revenue across high-value hospitality customer accounts. Build multi-year account strategies, lead contract negotiations, manage executive relationships, identify cross-sell opportunities, monitor account health, conduct executive business reviews, maintain Salesforce forecasts, and partner with internal teams to inform product and go-to-market strategy. Requires hospitality experience and senior strategic account management expertise.

Own and grow Kalibri's largest enterprise accounts by managing renewals, negotiations, and contract execution. Drive expansion, cross-sell, and upsell opportunities, maintain executive relationships, monitor account health, and partner with internal teams. Ensure forecasting accuracy, Salesforce hygiene, and represent Kalibri as a trusted commercial advisor to protect and grow revenue.