Kalibri Labs Benefits Overview

Lead and manage a customer support team, own SLAs and escalations, maintain knowledge base and Training Academy, monitor customer health and communications, partner cross-functionally to triage issues and improve support operations.

Own and grow Kalibri's largest enterprise accounts by managing renewals, negotiations, and contract execution. Drive expansion, cross-sell, and upsell opportunities, maintain executive relationships, monitor account health, and partner with internal teams. Ensure forecasting accuracy, Salesforce hygiene, and represent Kalibri as a trusted commercial advisor to protect and grow revenue.