Benefits at J.D. Power

The Customer Support Team Lead is responsible for overseeing daily customer support operations, coaching team members, managing Salesforce cases and data, and ensuring effective communication across departments. Key tasks include monitoring performance metrics, organizing meetings, conducting data audits, and building process guides to enhance efficiency and accountability within the customer support team.

The QA Automation Analyst develops and executes automated tests, contributes to software test plans, collaborates with stakeholders, and assists with defect investigation and triaging throughout the Software Testing Lifecycle.

The Digital Media Planner will develop and execute online advertising and social media campaigns, focusing on planning, buying, trafficking, and optimizing their performance across multiple platforms. Responsibilities include monitoring campaign performance, providing insights, and utilizing internal tools for project tracking.